Does Sirius XM Internet Radio Appeal To The Younger Audience?
The biggest threat to Internet radio did not happen last week with AT&T’s announcement of charging for data, but rather two years ago when new and more expensive royalty rates were announced. It was then, in 2008, that Pandora was seriously threatened with having to close their doors. Owner Tim Westgate announced July 7, 2009 that Pandora had reached agreements with the record labels which would significantly reduce the royalty rate, making it possible for Pandora to stay in business. The company had adapted their business model by limiting listeners to 40 hours per month for free. That 40 hours can be extended to unlimited for that particular month for $0.99. Additionally consumers cam upgrade to Pandora One which offers a higher bit rate (192kbps) and a dedicated music player. The cost of Pandora One is $36 per year.
Pandora adapted their business and thrived. Today the company has over 48 million subscribers that tune in an average of 11.6 hours per month. The question is not whether Pandora will survive. They most certainly will. They adapted before and will adapt again. With seamless integration with Facebook, and one of the nations to websites, Pandora is in a much healthier situation now than they were two years ago. According to Alexa Pandora is the 72nd moist popular website in the U.s., and the 388th most popular globally. The survival of Pandora has little to do with satellite radio. Pandora appeals to a younger set of listeners. Their core listeners are between 18 and 34 years old. By contrast, Sirius XM’s core group is 35 to 44. Simply stated, the respective services are catering to the listening habits of different demographics.
So what should Sirius XM do. The threat of cell phone data changes impacts all services that stream over the phone. Slacked developed caching, and the capability is quite slick. This solution allows for users Slacker channels to update when in Wifi rather than over the cell network. Users can still skip songs and ban songs as they did before, they are simply listening to cached content that is updated with ease. Pandora has not followed Slackers lead as yet, but chances are strong that they will. For Sirius XM fans, the question is how Sirius XM Internet radio will adapt, and whether it is even important to do so.
In my opinion, the company needs to adapt. The mere fact that Pandora has 48 million subscribers (24% through mobile devices) listening 11.6 hours per month demonstrates not only a demand, but that Pandora is offering something that people 34 and under appreciate. Sirius XM is seeing growth through the OEM channel, but think of the potential they can see in attracting those that are 34 and under. This segment is important because consumers build an affinity for brands that they use when they are young and impressionable. This means that services like Pandora, Slacker, Last FM, and Jelli are building brand strength in users that satellite radio will be seeking to garner as subscribers in 3 to 10 years.
What Sirius XM should consider is emulating some of the features that people like about other Internet Radio providers in an effort to build Sirius XM brand awareness at an earlier age. Perhaps a strategy that makes Sirius XM Internet radio much more different than currently available is something the company should consider. I have seen the dynamic of what this age gap means. There will certainly be staunch Sirius XM supporters that will argue that everything on Sirius XM is better, and that no change is required. I understand the passion about the content Sirius XM delivers that other services do not. Believe me, I get it. What I see here however is an opportunity to to BUILD into something that crosses a much larger demographic. Sirius XM Internet Radio and Sirius XM Satellite Radio are not going to bury these other services as currently constituted. These services have thrived and are still growing.
What could Sirius XM do to become more relevant in the Internet radio business. They have already taken some steps into social media, but there is more potential there that the company could take advantage of. Customizable radio stations is another facet the company could consider. It is this ability that is a key component of some of these services. Sirius XM Internet Radio could become a huge extension of Sirius XM if the company decides that it is a viable business. In the longer term, one problem of Sirius XM is that they do indeed lack an appeal to the under 34 age demographic. The Internet service could potentially be one of the best avenues available to the company to break deeper into that market. Satellite radio has been around for years, and the company has been unable to dent this age group in a meaningful way.
The bottom line is that services like Pandora are indeed thriving and these businesses are faced with a new challenge that they can and will overcome. Sirius XM has to deal with these same issues, and in doing so, has an opportunity to revamp the Internet service to gain some additional share from the other Internet radio services. Pandora has managed to get a massive number of listeners and continues to grow. There is a tendency of some to ignore it and pretend it is in trouble, but all REAL indications point to a growing business that investors need to be aware of, as it is indeed competition for the ears of consumers.
Position – Long Sirius XM Radio
Is it possible Sirius could buy Pandora in another year ?
Why buy Pandora? Sirius XM already owns a larger library. They can simply create their own service taking cues from the best of all of these sercices
Eliminate the competition, put their users on a stripped down internet experience and up sell them the better content.
Pandora, Slacker, Last.fm, Jelli, Grooveshark, iLike, Radiolicious, Spotify … that’s a lot of competition to buy up.
I can agree with that Spence.. As long as they don’t take their eye off the ball which is building and enhancing their UNIQUE content. Nothing wrong with catering to the 34 and above crowd (how did you get 34?) At “some” point, youths become adults and decide they want something else… maybe something that is not quite so socially intensive. Point taken about grooming them early though.
You won’t find many users upgrading to that 192kbs for Pandora on the AT&T network either. You can do the math easy enough and see the kiddos will be racking up some potentially significant charges. In fact, if a lot of AT&T users are upgrading now, I’ll bet Pandora is going to see folk dropping it. I think their 40 hours for free is at 64kbps, so just listening for the 40 hours will use up half their bandwidth. Doesn’t leave a lot of room for the kids to be carrying on video conversations on their new 4g phones (for which Apple is offering a program to upgrade early… doubt they’ll be keeping their unlimited plan).
Interesting to see if others follow. But I agree, would be nice if Sirius XM would offer a more customized Internet experience.
34 comes from Alexa demograogics
Cool, thanks, just looking at the site now. What search term did you use… I mean were you looking at demographics for sirius.com or what?
Spence,
I can’t figure out where you were looking. Was it for the XM side or the Sirius side? Or am I even looking at the right area.
http://www.alexa.com/siteinfo/.....sirius.com
or
http://www.alexa.com/siteinfo/.....mradio.com
They show 2 different results for the 25-34 category with xmradio showing your results and sirius showing average to the general population although the red bar graph is at least twice as big as the green bar graph of sirius.
Am I looking at the right area of the site?
Mike….
1. alexa.com
2. Type in sirius.com or xm.com and press get info button
3. Click on the audience tab.
4. green bars are above the average….red bars are below the average
It gives you a general idea of the audience.
Pandora listeners average 11.6 hrs a month. Is it just me or that seem extremely low? I am a 31 year old listener to Sirius having been a lifetime subscriber since ’09. I love sirius. Do they need more R&B, HipHop, pop channels – Yes. But I would still prefer sirius to anything else out there. From Stern to Jason Ellis on faction, the talk medium is what brings sirius above all else. I listen 8-10 hrs everyday, and wouldn’t have it any other way. Sirius also needs a MMA channel. Get that going advertise on UFC ppv, and the younger generations will come.
Mike…..
The average listening time of Pandora is low, but we need to consider that if you took half of their subscribers, that number goes up substantially, and they would still have over 5 million more subscribers than Sirius XM
Spence, thanks for answering my questions about alexa.com. I had grabbed the stats for sirius, and they show average for the 24-35 group. xm shows below average for the 24-35 group.
Also, as you already know from my e-mail the “Mike” above is not me. I’m 45 🙂
cheers
Seems to me they are moving in the right direction…
http://www.sirius.com/siriusin.....ernetradio
I will answer the title of your post with a “No”. Sirius’ main attractions are “OLD” men and women (Stern, O, Martha, etc.).
Sirius knows who has the money to pay for their service. The “older” group. Young kids already have the smart phones (their parents bought them) and pandora is easier for them. Usually the cars the younger generation get are used, and not many of the “older” used cars come with Sirius OEM. Once the Sirius OEM cars become older and cheaper more younger kids will be exposed and they will listen.
I definitely take Spencer’s point about getting the kids on board to Sirius XM content and to do that you would need to adopt a [insert whatever cool/hip/silly name here] service/experience to appeal to teenagers and young adults.
Mike31, Not so sure about kids listening to a Sirius OEM radio. They’ll probably rip that radio out and replace it with an aftermarket radio that at least has a jack where they can plug in their phone. Kids have been doing that for years.
However, I think if the wireless companies follow AT&T and start having caps to bandwidth, it is really going to eat into Pandora/whoever else’s listening audience and bottom line…same for any other service that is adding a bandwidth intensive product…at least for the near future
Soooo…it’s not too late for SiriusXM to build this type of experience to appeal to the “below 34” crowd (if you are a XM listener) and “below 24” crowd (if you area Sirius listener), According to the Alexa.com statistics Spencer quoted.
Along with that, they need to be involved more in the concert scene.
As both a Sirius and Slacker Plus customer I can tell you that Slacker wins hands down in the home and and on a portable device. Don’t want to hear a song right now then skip it. Really don’t like it, ban it. If you a fan of Howard, O&A, Martha or Oprah, obviously Slacker is not for you. I listen for the music. While I like some of the DJs (Richard Blade & Dave Kendall), others (Madison) are annoying.
Sirius is convenient. I start the car and it comes on automatically. Don’t get me wrong, I think it’s great, but then so is Slacker.
As far as Sirius starting it’s own service, good luck. How long did it take for them to create a iphone app? Slacker has apps for the Iphone, Blackberry. Palm, Android and Windows Mobile. Most of these apps were created before Sirius had it’s Iphone App. This is not Sirius’s strong point so if they want to get into this business they better buy someone who has the experience.
SIRI is doomed due to awful customer service. doesn’t matter what they choose to do in the future if they don’t get it fixed. I bought a lifetime subscription a couple years ago and am already being shown it will not evolve with the business. Took away my internet radio access and want me to pay a monthly fee for it!!!!