SiriusXM’s Two Star App Plagued with More Mysterious OnDemand Downtime
It’s not just you — the SiriusXM OnDemand feature has been down for over 12 hours and no one seems to know when it will be fixed.
When notified about the issue all SiriusXM would say was “We’re currently having issues with the app, but all the content should return when it’s fixed. There is no ETA at this time, sorry.” They don’t seem to know what is wrong and they never know when it will be fixed.
I spend anywhere from 4 to 8 hours listening to SiriusXM and its OnDemand features during the course of the day so, it is likely that I run into issues more than the average user but, as of late, the downtime for this paid service, is raising some eyebrows.
We all know when it comes to the internet, streaming anything can be flaky but, this isn’t a one off issue, there is a pattern here… it’s happening constantly. There were at least four times that I contacted support in January (in addition to the OnDemand takedown for Howard Stern’s Birthday Bash), twice in February, and now here we are again, down for over 12 hours in March.
Why isn’t SiriusXM more forthcoming with reporting these outages? Why do they keep happening? Why aren’t they doing anything to compensate their loyal subscribers? What do you think about the lowly two star rated app and how the company has been handling it? Sound off in the comments below.
You obviously have never worked in IT. Sometimes it’s not just laziness that causes a company not to tell you about a problem. Sometimes they don’t know how to fix the problem and it takes a lot of people and time to figure things out. A service like theirs is incredibly complicated. Do you have any idea how hard it is to correctly predict when a problem will be fixed when you haven’t figured out how to fix it yet? Give them a break man. They want it to work too and your incessant whining isn’t going to make it happen any faster.
I am in IT — its what I do for a living. I have developed, QA’ed, and supported major releases of software used by hundreds of thousands of people — I have never been a part of this kind of downtime. What IT company do you work for? When has 12 hours of downtime ever been acceptable where you work?
I never said they were lazy. If after 12 hours you don’t have a decent ETA, something major is wrong with your company.
Do you work for the app company? Sounds like this hit close to home. My “whining” isn’t incessant — I simply want to hold a service I pay for accountable. People should not sit quietly when a company performs like this.
I’m in IT as well, a systems admin. I agree that the amount of downtime I’ve experienced with this app has been excessive. It doesn’t even seem like they attempt to schedule these outages at off-peak hours. They’ve had plenty of time to work out these issues. Pathetic.
It is now May 12, and these crash problems with online app continue, and I’ve tried with three browsers: Chrome, Internet Explorer, and Firefox. It started aroudn the time of Howard’s birthday bash, which led me to believe it was a high-traffic crash, but now it persists across all the rock music channels I use.
I haven’t gotten more than one hour of continuous music now in a month. Yes, there used to be an inactivity warning and you could just click “Keep Listening.” You knew it was coming and could plan for it. But these are just random crashes that require relogin. If you like to listen on bluetooth headphones from your iPad or phone or across the room from your computer, this becomes very maddening.
Except for Howard, I’m seriously thinking of moving to Spotify, Pandora, or something else, or just going with radio SiriusXM and cancelling online altogether. Once Howard is gone, I’ll have little reason to continue of online streaming is unreliable. It’s sad, because I like their DJs and music inventory, and would keep paying just for that IF I could actually listen to it for a reasonable length of time.