Originally Posted by
dbw1
Just cancelled the service. Got tired and frustrated of dealing with the customer care service for renewal in the Philippines. usually i could get them to transfer me to a rep in Canada but not this time. Ended up with a retentions rep in the Philippines. There are at times language issues. They do not listen and they do not always do what they say they will do though this could be part of the language challenge at times.
In previous years when I could get transferred somewhere else I could get things done in usually 10 minutes. Took an hour+ just to cancel my account - unbelievable. It is beyond annoying when customer reps try to close you and do not listen to you.
Regardless, this year I was beyond frustrated. I do not like the process of giving credit card info over the phone to an unknown individual in a third world country - I do not see how this could be defendable should a fraud event occur.
Lastly SiriusXM seems to have totally isolated themselves from their customers. There is no place I can find to voice a concern to the Toronto office. If their customer base is declining - enough said. Too bad as I liked this radio service.