Results 1 to 7 of 7
  1. monsterzero is offline
    Junior Member
    monsterzero's Avatar
    Joined: Dec 2016 Posts: 1
    12-22-2016, 04:28 PM #1

    Playback Skipping Windows 10

    I have contacted SiriusXm tech support and they havent responded for over 4 days now...here is my problem.

    Using https://player.siriusxm.com/#/player/live

    playback glitches backwards about a fraction of a second,plays normally for 5-10 seconds and then glitches backwards....over and over and over.

    *Happening on Chrome and Firefox Windows 10
    *Does not happen in car
    *Worked perfect during free trial,but as soon as I paid cash the error began
    *happening on all the channels im interested in
    *I have tried logging out/in
    *I have tried clearing cache
    *I have tried turning computer off/on
    *playback of Youtube is normal as are files located on my hard drive
    *all browsers are the latest current versions

    Please help,I really like this service but its driving me nuts!!!!

  2. SiriusBuzz is offline
    Head Honcho
    SiriusBuzz's Avatar
    Joined: May 2007 Posts: 2,687
    12-22-2016, 08:18 PM #2
    How is your CPU and RAM utilization? Sounds like your computer is bogged.
    Charles LaRocca
    SiriusBuzz Founder

  3. negrix is offline
    Junior Member
    negrix's Avatar
    Joined: Dec 2020 Posts: 3
    12-02-2020, 04:16 PM #3
    I am having the same issue. Only seems to happen on one of my favourite channels (Calient Ch158). Plays fine for a minute or so then goes back about a minute, I hit 'go live' and works for another minute, then it skips to another channel.

    I have done same troubleshooting steps as OP... send an email to technical support.

    (IOS, Android apps work fine).

  4. SiriusBuzz is offline
    Head Honcho
    SiriusBuzz's Avatar
    Joined: May 2007 Posts: 2,687
    12-02-2020, 06:27 PM #4
    Quote Originally Posted by negrix View Post

    (IOS, Android apps work fine).
    Which should lead you to look at your PC. Open up your Task Manager and check your CPU and Memory utilization.
    Charles LaRocca
    SiriusBuzz Founder

  5. negrix is offline
    Junior Member
    negrix's Avatar
    Joined: Dec 2020 Posts: 3
    12-03-2020, 04:59 PM #5
    Quote Originally Posted by SiriusBuzz View Post
    Which should lead you to look at your PC. Open up your Task Manager and check your CPU and Memory utilization.
    Minimal CPU/RAM usage (AMD Ryzen 7, 32 GB RAM). Also tried it on an Intel desktop (i5, 16GB RAM), MacBook Air 2020 (i5, 16GB RAM) same problem (tested Chrome/Firefox/Safari all addons disabled).

    Only happens on Channel 158. Tested a few others and no skipping. I reached out to Support... let see if they respond.

  6. SiriusBuzz is offline
    Head Honcho
    SiriusBuzz's Avatar
    Joined: May 2007 Posts: 2,687
    12-03-2020, 06:36 PM #6
    Sounds like a channel specific issue but, it would be really strange if the apps had a different feed than the browsers. Good Luck -- let us know what they say.
    Charles LaRocca
    SiriusBuzz Founder

  7. negrix is offline
    Junior Member
    negrix's Avatar
    Joined: Dec 2020 Posts: 3
    12-10-2020, 04:05 PM #7
    Support suggested reloading browser, do a speedtest, etc...

    Today I have not experienced any issues on Channel 158. Playback working as expected.

    Hopefully issue is fixed.