Playback Skipping Windows 10

[monsterzero]

I have contacted SiriusXm tech support and they havent responded for over 4 days now...here is my problem.

Using https://player.siriusxm.com/#/player/live

playback glitches backwards about a fraction of a second,plays normally for 5-10 seconds and then glitches backwards....over and over and over.

*Happening on Chrome and Firefox Windows 10
*Does not happen in car
*Worked perfect during free trial,but as soon as I paid cash the error began
*happening on all the channels im interested in
*I have tried logging out/in
*I have tried clearing cache
*I have tried turning computer off/on
*playback of Youtube is normal as are files located on my hard drive
*all browsers are the latest current versions

Please help,I really like this service but its driving me nuts!!!!

[SiriusBuzz]

How is your CPU and RAM utilization? Sounds like your computer is bogged.

[negrix]

I am having the same issue. Only seems to happen on one of my favourite channels (Calient Ch158). Plays fine for a minute or so then goes back about a minute, I hit 'go live' and works for another minute, then it skips to another channel.

I have done same troubleshooting steps as OP... send an email to technical support.

(IOS, Android apps work fine).

[SiriusBuzz]

(IOS, Android apps work fine).

Which should lead you to look at your PC. Open up your Task Manager and check your CPU and Memory utilization.

[negrix]

Which should lead you to look at your PC. Open up your Task Manager and check your CPU and Memory utilization.

Minimal CPU/RAM usage (AMD Ryzen 7, 32 GB RAM). Also tried it on an Intel desktop (i5, 16GB RAM), MacBook Air 2020 (i5, 16GB RAM) same problem (tested Chrome/Firefox/Safari all addons disabled).

Only happens on Channel 158. Tested a few others and no skipping. I reached out to Support... let see if they respond.

[SiriusBuzz]

Sounds like a channel specific issue but, it would be really strange if the apps had a different feed than the browsers. Good Luck -- let us know what they say.

[negrix]

Support suggested reloading browser, do a speedtest, etc...

Today I have not experienced any issues on Channel 158. Playback working as expected.

Hopefully issue is fixed.