I don't believe this phone call ever happened. It is remotely conceivable that this poorly written text was a draft of an email that was being held at the ready for when Sirius XM actually made an announcement. I don't believe any "customer service" person would make any such statement over the phone before the company issued a public announcement about it.
Yes, it is possible that Sirius XM will make a public announcement today or any day after today, but the phone call doesn't sound real.
Let's hope to hear a real announcement, with wonderful publicity and great consumer receptivity very soon - then maybe we can all exhale!