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Type: Posts; User: Just Jenny

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    Charles, I'm sorry, but that is a perfect...

    Charles, I'm sorry, but that is a perfect analogy. The infrastructure that was in place to service the free internet was miniscule compared to what the product has evolved into today and going...
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    Charles, you are asking two disparate systems to...

    Charles, you are asking two disparate systems to synchronize because you want them to work together. It's not that simple.

    Our internet feed has to go through the process it goes through, which...
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    The reason for the delay is that the satellite...

    The reason for the delay is that the satellite service is directly out of the satellite to your radio.

    The internet service is fed/fueled from the satellite service, so it takes a minute or two...
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    Lifetime Plans with free internet have never...

    Lifetime Plans with free internet have never worked on OUR mobile apps.

    Several companies used to make mobile apps that you could use your LTP SIR with, but our app has never allowed lifetime plan...
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    Your problem, Siriustimes, is an issue isolated...

    Your problem, Siriustimes, is an issue isolated to the Alpine CDE-124SXM head unit and SVX100v1 satellite tuner. This customer has an OEM radio - his issue is not a subscription retention issue.
    ...
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    I've had the Sonos system for a year now, it...

    I've had the Sonos system for a year now, it plays at least 10 hours or so before it gets shut off by Sirius.
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    This has been a known issue for a full year with...

    This has been a known issue for a full year with the Alpine CDE-124SXM tuner using the SVX100V1 sat tuner. It is called the subscription retention issue. That sat tuner will be replaced free of...
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    Sirius has a new media player. When I logged in...

    Sirius has a new media player. When I logged in last week it asked me if I wanted to switch over to the beta player. I said yes and there is now a checkbox to remember the login information. One...
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    I noticed that you said you weren't getting some...

    I noticed that you said you weren't getting some of the Sirius programming that you wanted on the Soundbar. That could mean a couple of different things, but I thought it could be possible that you...
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