Every channel I've tried today is good as well.
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Every channel I've tried today is good as well.
The Sirius XM twitter help account is saying that it was fixed and they notified customers;
http://twitter.com/#!/SXM_Help/status/77825696466075648
Were you guys notified? Is it fixed?
If not, I encourage you all to tweet the sirius xm help people.
http://twitter.com/#!/SXM_Help
i have been having this EXACT same issue for about 4 months. about the time i got a new receiver. I thought it was the receiver, so they sent me a new one, and it's doing the same thing. so obviously it's not the specific receiver. it's not losing signal at all. I can drive around with the signal meter on, and it shows signal for both satellite and terrestrial signal. What make this even more odd, is the online streaming is doing the exact same thing. It's happening quite frequently also, and its very annoying. It sounds just like a skip on a cd. just called sirius, and apparently it's a known issue. Does anyone know here, if this is limited to the Sirius side, or the XM side too? If i can just switch to XM to get rid of the problem, i'd rather do that for now.
i notice it a LOT on Electric Area
yep, i agree. started for me about 4 months ago, and it's getting worse and worse. I hadn't realized it was only on certain channels till i read this thread, but now that i think about it, the only one i do notice it on is electric area
It's NOT fixed. It's still doing it just as it always does.
Did manage to get 3 months of service credited back to me. So... everyone that is/was havin this issue. Do you all subscribe to the Sirius package, and not the XM one? Nobody seems to be able to say if the XM side is having this issue as well.
I'm only on the Sirius package. I got one month free after complaining and catching them in a lie . I haven't heard it myself the last few days now .
they told me to wait 7-10 days. And i said... then what? You really expect me to believe you are going to be able to solve my specific issue in 7-10 days, when you just said it was a widespread problem?
I had the worst experience ever dealing with them. Took me 4 ppl to finally get one that understood english. I spent like 5 min telling them the whole problem from start to finish, and the guy is like "uhhhh.... so... what would your specific error be?" I'm like... Oh my God. Are you serious right now? Seriously Sirius?
I finally said to the guy... "Sir, do you have an english speaking supervisor I could speak with? no offense to you, but you aren't understanding my issue, and I can sit here and explain it again, and you'll just ask me what the problem is." So, what does he say to that? "so.... what is the specific problem you are having?" I could have just screamed! Then he comes back from hold, and says the supervisor will only talk to me if i can tell her what the problem is that i'm having... but i can't tell her directly. He has to tell her. And i was like... I'VE ALREADY TOLD YOU THE DAMN PROBLEM SEVERAL TIMES! WE CAN SIT HERE AND WASTE EACH OTHERS TIME OR YOU CAN GIVE ME THE DAMN SUPERVISOR. I get put on hold for 25 more min, and what do you know... a NON-ENGLISH SPEAKING supervisor comes on the line! AHHHHHHHHHHHHHHHH!!!!!!
At least they didnt tell you to go to a transmission shop :D
Sound frustrating to say the least .
I have the Sirius package. I will turn the online feed on now and report back if I hear the problem. Is Electric Area the only channel you're still hearing the problem?Quote:
Originally Posted by drock1414
I have XM receivers in my cars (an Delphi OEM and a XpressRCi) and a Sirius receiver in the house (SCH2P) and mostly listen to Deep Tracks. The Sirius receiver started doing audio dropouts at some point between May 19th and May 20th. I know this for a fact because I record from 3am to 5am to play back later in the day when Tom Petty's Theme Time Radio Hour is on. [1] [2]
It was really bad on May 20th. At 11:58am (PDT) and 4:04pm the audio was totally trashed.
Anyway, I called listener care, transferred to product support and was given a trouble ticket number and told someone would call me back in 7 days. I'm not on my third iteration of this; they have yet to call me back once and every time I call them give me excuses and tell me I'll definitely get a call back in 7 days.
My sat signal strength is 100%. And I can tell I'm not losing signal. What that happens, my A/V receiver loses lock on the toslink. But during these dropouts, the receiver is fine. In addition, I spent a few hours listening to the analog rca stereo outputs and they were glitching too.
It was starting to look like my 18 month old SCH2P was failing so I bought a new receiver last week (SRH2000). I haven't activated it (I have a lifetime on the SCH2P and am trying to avoid using up a transfer slot and paying the $75 transfer fee) but I managed to catch the end of the free broadcast that ended on the 6th and never heard any dropouts.
I've also never heard any dropouts on any of my XM receivers but I listen
to the home tuner a lot more.
I'm sure I heard at least two long (> 100ms) dropouts on Deep Tracks today. But things are a lot better than last week. The next time I hear a dropout I'll try to capture the exact time and post the details. If a couple of us do this we can tell if the problem really has been fixed or not.
[1] I heard Nina Blackwood call it that last month.
[2] Tom's show is good but not five freaking hours a week good.
I listened intently this weekend for many many hours. I head (2) audio 'skips' of about 1/4 of a second. This was at my fixed station.
The problem is definitely still there, but it has improved dramatically from where it was at a month ago. I cannot even say for certain that it would not have a periodic audio 'skip' before, but since it had gotten so bad I am now paying attention to every detail.
Problem is much better, but still not 100%.
---Aaron
I listened all day out in the yard yesterday . Was pretty good .
So what's the bottom line here? Is it fixed or not? I haven't noticed any problems for several days, not like it was last month. But nobody has "notified" me of any fix, or aplogized for any interruption of service. I'd like some of the last month or two back as a credit as some other posters have mentioned, but I don't want to deal with the purgatory of Sirius Customer Service. I've got two receivers on the Sirius and have been a subscriber for 6 or 7 years. I've had to activate 7 different receivers (due to cheap Xact equipment) over the years, so I know how Customer Service can be. They're fine as long as you're buying something, otherwise forget it. And Sirius has no problem contacting me by email; I get an ad, or a channel line-up or a "please come back" email every other day. They don't even know I'm still a subscriber! I agree with the earlier post; if they just would have just notified us that they were experiencing "technical problems", I could have been a lot more patient.
I haven't heard any more issues . They said they gave me a months credit , I haven't actually checked yet though.
I would call this issue resolved. Sirius over over the satellite has been rock solid for a couple of weeks now. I have not heard any of the characteristic audio dropouts/skips that were happening before.
It would be nice to know what happened, but I am sure we will never find out.
---Aaron
I realize this post is about a year old but I have been experiencing A LOT of skipping on my Stiletto 2 (SL2PK1) and it's driving me insane. I read most of the thread and it states they fixed the problem. Then why now, a year later, is it still happening. Was there something you guys did with your units to fix it or do I just have to call customer service?
Thanks!
Haven't had a problem since this was corrected last June .
Quote:
Originally Posted by quinbee
I am having the skipping issue I’m my BMW. I’ve gotten signals sent twice and it’s still happening! It’s very aggravating! How can it be solved?