Someone at SiriusXM told you to send in a letter to cancel? When was this? That is mind blowing. I have never heard of this happening before. You can cancel over the phone.
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Someone at SiriusXM told you to send in a letter to cancel? When was this? That is mind blowing. I have never heard of this happening before. You can cancel over the phone.
Be aware that, regardless of how long you have been a Sirius customer and your subscription expires (i.e., you cancelled at the end of the term) and call to restart the service, they will try to add an "Activation Fee" to your bill when you attempt to renew.
Well duh. You're the one who turned it off, why would they turn it back on for free..? If you don't want to pay the reactivation fee, don't turn it off. It's not that hard to comprehend.Quote:
Originally Posted by Overland1
Because they don't charge new users to activate their radios.Quote:
Originally Posted by joeepistonee
The reactivation fee is a silly fee that isn't enforced and is easily circumvented.
If you're calling in all the time to have it waived, they're going to stop waiving it. It's documented. Doesn't sound like he's a new user to me. SiriusXM is obviously not the only company that charges an activation fee. Automatic renewal is their for convenience, so it doesn't just randomly shut off while you're listening to it. Like I've said before, don't like auto renewal, stick with invoice, or don't even bother to sign up.Quote:
Originally Posted by SiriusBuzz
Where is it documented? I'd like to see this document you speak of. I have been a subscriber since 2005 and have had a myriad of subs and different radios and I have NEVER paid a reactivation fee. I've never even had a CS rep suggest it. However, I have had CS reps say on multiple occasions "I am going to go ahead and wave the activation fee for you" without me saying a word.Quote:
Originally Posted by joeepistonee
Also, the promos that SiriusXM sends out to members trying to entice them to come back all waive the activation fee.
Anyone paying a reactivation fee is a rube.
Quote:
Originally Posted by SiriusBuzz
The documentation I speak of is the notations on each account that I stare at all day. I also listen to the sales agent all day charge customers for the activation fee. It's nothing new, & if you're going to constantly shut off & on your radio, you're bound to be charged the activation fee a few times.
So you are a customer service rep at SiriusXM?
How, when as soon as anyone cancels they get a 6 month for $25 offer with free reactivation?Quote:
Originally Posted by joeepistonee
Anyone who happens to stumble across this thread, don't let anyone ever charge you a reactivation fee for anything... ever.
Believe me, there's agents that refuse to do things all the time, on purpose. For instance with your example, call in & cancel every six months & wait for the 6for25 offer. That can be stopped by simply clicking two buttons. The customer will receive ZERO mailings on reactivating a radio, it's honestly not that hard, as I watch people do it all day long.
It's honestly quite pathetic that there's THOUSANDS of customers that do this on an annual, semi-annual, or 5mo basis. It's almost sickening. The world of retention is utterly ridiculous, which is why I'm glad I won't have to listen to customers complain, just to throw a bone at them day after day for very much longer. Customers who don't pay the activation fee, can honestly have it, because when their service renews at the end of that 6for25 & they call into late too cancel, they don't get anything back beyond 30 days either way, so it's a win win for SiriusXM. True story.
And yes, as a matter of fact I do. I work in the retention department.
Which is why people should call until they get a rep willing to work with them. I'm not ragging on SiriusXM, this holds true for any company offering a service.Quote:
Originally Posted by joeepistonee
Because you are leaving or because SiriusXM is dropping their retention department?Quote:
Originally Posted by joeepistonee
Well, just because they hang up & call back to someone else, doesn't mean the previous person they JUST spoke with isn't going to not leave notes on their account. It's a must to notate any account you touch.Quote:
Originally Posted by SiriusBuzz
And I'm specifically leaving myself. I don't think they're are any plans on ridding the retention department.
Really? Scumbags who don’t pay their bills??!Quote:
Originally Posted by SiriusBuzz
I never post on forums, but I had to say something in response to that little comment.
So I guess you have never, ever had a late payment??? If so, good for you, you privileged a hole.
I had my Sirius account go to collections, all over an old (temporary) debit card and a terrible loss in my family. When my radio wasn’t working and said to call Sirius customer service, that’s what I did. They sent it to collections that quickly and I tried repeatedly to pay my balance because I wanted my radio!! This has gone in circles for well over a month. The reps I talk to keep telling me the same thing, go online to pay blah blah …. Still can’t resolve!!!! They just say it must be a problem with the server try later. And they claim they will report it to their supervisor etc.
Still here I am, no Sirius in my car….. still trying….
But my point is this….. I was deeply offended when I felt someone was calling me a scumbag.Crap does happen and this “scumbag” has done everything possible in this situation.
Please, can we all be a little bit nicer to one another??!! It’s so much easier.
And I want to apologize for automatically thinking this person is a privileged jerk. Sometimes we all speak (or type) without thinking don’t we lol 😆
No one called you a scumbag. No one said every person that goes into collection is a scumbag. Go reread that post.
If you picked the word "scumbag" out of that post to complain about, you missed the entire point I was making -- which was, that guy was lying. It was more a commentary about the way collection companies work.
Its wild that you registered to a forum to make this post.
BTW, I have been in collection before. I'm not offended by my use of the word scumbag at all.