Looks like my SL2 is fully operational!
Check your radios guys everything's working now on my end.
Looks like my SL2 is fully operational!
Check your radios guys everything's working now on my end.
Quote:
Originally Posted by MelRock10
Ahhhhhhh. I can't wait to get home!Quote:
Originally Posted by beercoaster
My Stiletto 2 is back baby!!! I had to turn it off and take the battery out.Quote:
Originally Posted by beercoaster
Sirius still sucks though. They should have gotten information out sooner and been straight up. I bet if I called the customer service center right now the CS reps still wouldn't know about the problem. They are atrocious.
I have to agree. When I first got Sirius in 2008 I had some questions about my Starmate radio (the original one - anyone remember those?). I tried calling Sirius hoping to talk to someone who liked the radio, liked the service, was experienced with the equipment and instead got a guy from India who probably didn't even know what a satellite is. They're not very knowledgable about things that are happening with their own service and the communciation is horrible. If they had just put something on their website about the issue, their phone lines probably wouldn't be a half hour deep and I wouldn't be so insistant on getting a credit on my account - equipment / service failures happens; that's life. How they handle it is the important thing and they just failed miserably.
Pass the word along that everyone who had issues with their radios this past week should call customer service and demand a credit for the past 5-6 days. Remember - you were paying for a service that you did not get! If enough people hold them accountable, maybe we'll see less problems in the future.
Quote:
Originally Posted by hackintosh2000
Let us know how it goes. Also, let us know if you're able to get the credit to your account and if they give you any problems. Good luck!Quote:
Originally Posted by Pericles
I'm glad things are back up and working for you all. I came back to gather information for a front page article but, it looks like everything is magically resolved?
Do owners still have to manually reset everything or has SiriusXM pushed out an update that fixes everything without SL2 owners having to do anything?
Was able to activate my SL2 - all Sirius channels. HOWEVER, still NO Best of XM channels. Will call Customer Care to see if that does anything.
I can't speak for anybody else, but all I did was turn my SL2 on in my car, tuned to Channel 0. Got the "Subscription Updated" notice after about a minute and it was all working. Even my older recordings were still there. I don't think it was "magically" resolved by any stretch of the imagination, but it is finally working. Any insider information on exactly what the problem was would be cool. Maybe a front page article will get people aware of what happened and to be on the lookout in case it happens again. Just don't forget to mention to people about getting the credit on their account.Quote:
Originally Posted by SiriusBuzz
Thanks for the great forum. Looks like there are bunches of people here that have the same interest in satellite radio that I do. Wish I had found this place years ago! Thanks again.
THE ISSUE IS NOT RESOLVED FOR THOSE WITH THE BEST OF XM.
Customer Care (for Best of XM) sent another activation signal - shocker! Of course, it didn't work. They're going to escalate it (her words) higher and they should contact me via phone within the next 24 hours - I won't be holding my breath. I did get a ticket number: 1768470. I was promised it should be fixed within 3-5 days and they will contact me within 24 hours.
I'm tired of talking to different people about my account who are in Egypt, the Philippines, India, or the US. No wonder they can't speak with one voice. It's a crap shoot who you get. It's too bad they can't have one person dedicated to working my (or similar peoples issues e.g. SL2 with no Best of XM) all the way through to completion.
I also told her I was tired of being transferred over to technical support and having the line go dead on me (i.e. being hung up on). She told me it wasn't her fault sometimes it happens to her, also. This is where I cut her off and told her, "Yes, it is your fault - before transferring me or anyone else you SHOULD have said here's the number for technical support just in case you get disconnected - then transfer me."
It's like that never dawned on her - rather than just execute that advice she said she'd let her supervisor know. Unbelievable.
My S2 is operational again but whenever I set up a recording, I get that "file can't play" message when I try to get to my recorded show (I can usually FFWD over that to get to my recording but now it doesn't work). It also shows no time elapsed for trying to record a 6 hour recording. I hope this all gets fixed so I can at least record Howard on the replays this weekend.
Hey Walt,Quote:
Originally Posted by WalterWhite
Good show last weekend.
I don't really want to mess anything up, but usually when this happens to me, I either reset and erase or remove and replace the battery. Also, you should search your issues elsewhere on this forum.
P
Man Jay, sorry about that. Demand credit. I don't have Best of XM. I would suggest starting another thread and attracting people. In case they take too long. Then you can start beating their door down.Quote:
Originally Posted by Jwenzel
Hello Charles,Quote:
Originally Posted by SiriusBuzz
Again thanks for creating his forum. All I had to do was turn on my radio and go to Channel 0. At first it displayed a odd code, and then the SID number. However, instead of a static image of a microphone blended into the blue background, there was an animated (very ligh) sort of smoke effect in the background that just sort of wavered over the mic. I just let it sit there for about a half hour and then I went back to the radio and everything was back to normal.
At first, I turned it on and put it on channel 184 and nothing really happened. I tried it for twenty minutes and it didn't work, so that's when I went back to Channel 0.
Just so you know, when I went to my library there was a recording I made while the radio was hosed, so it was recording in the background while the issue was happening. I was able to record using the heart button.
Also, before I started recording Howard's rerun show last night, I reset and erased the unit to start fresh. This morning, the entire 6 hour recording was there and I was very happy on my commute. There still seems to be a problem with those who have best of XM (I do not) so hopefully they will be able to get that resolved quickly.
I am not sure what happened exactly over there, but withh all of the corporate static going on and articles ob financial success being predicated on growth in subscribers, it seems like they where just going to stay as low key as possible about these problems.
This is not good.
This is the kind of thing that is happening everywhere right now. That's why I felt it was important to keep making subscriber noise.
Kindest Regards,
Pericles
You don't have to thank me, I do it because I'm a huge fan. That said, you're welcome.Quote:
Originally Posted by Pericles
I just created a front page story that will hopefully direct more people in the right direction. I regret not doing it soon but, 9 times out of 10, these bugs get resolved before I even have a chance to write about them.
THE ISSUE WITH THE BEST OF XM IS RESOLVED - AT LEAST FOR ME. Checked my radio at 1800EST, 17 July and I now have the XM channels.
My SL2 now gets BOTH Sirius and the Best of XM. Now when Howard is off on Thursday and Friday I can again listen to Opie and Anthony and MLB Radio.
Thanks for any help anyone has provided behind the scenes, this website kept me sane for the past week, especially after dealing with Sirius customer care. If I never hear anyone say, "I'm going to send a refresh signal again." It'll be too soon.
Joe Wenzel
I have been having the "there are no new recordings" on my last 6 replacement SL2's. I have had 2 units since they came out. I don't even deal with tech support as they just ask the same stupid questions. After a week of recording nothing shows up...man a weeks worth of entertainment!! I have had this replacement radio for 2 months and like I said with this and the other unit both replaced (with refurbished) several times now. The lady told me it is because they are refurbished and I said that my last 6 replacements all had the same problems and went bad anywhere from 2 months to 4 mths after I received them. Thats when I told her it had to be a software or a bug. She also said since they no longer make them chances are they are unlikely to update anything. (I dont think she has a clue) She also said my best bet was to upgrade all of my equipment. hahaha. 2 units, car docks, boom box and home dock. Will dump one subscription after Howard leaves but keep one for Jason Ellis
Lost signal on my Stilleto 100 on 9-25-12. Got a message I was unsubscribed but verified my subscription with Listener Care. I was referred to a product specialist who sent refresh signal which didn't help, a soft reset which didn't help told me he could send a new replacement radio for $69 with free shipping. I thought it would be a Stilleto 100 but did not verify that. Told I would think about it and call back. Checked on eBay and saw several used 100's ($50 to $125, 150 on eBay & Craigslist). New ones (up to $400 for a new one) were offered. Went to My Sirius Studio and in the manual saw reference to Device Recovery. Another product specialist told me that if the soft reset did not work, and Erase & Reset did not work, he could offer me a replacement radio(not a 100)at no cost & I would just pay shipping. Otherwise I could perform Device Recovery and I would be walked thru the steps and to make sure battery was fully charged. Was back on eBay & saw an offer for repair for radios displaying no signal. Contacted the vendor who told me that Sirius was the cause of the problem and Device & Recovery would not resolve the problem and Sirius should replace the radio which apparently they were willing to do. After making sure battery was fully charged, took my radio back to car dock, contacted Listener Care and she sent a refresh signal and lo & behold the radio began working fine! I lost all my recordings because of Erase & Reset but at least I can stop looking for a replacement radio. Go figure!