I'm back up. They did something from their end that caused my radio to reboot. After it rebooted, everything is fine. My presets are lost, but thats OK since I only really listen to one or two channels. :smilewinkgrin: Sauce on side.
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I'm back up. They did something from their end that caused my radio to reboot. After it rebooted, everything is fine. My presets are lost, but thats OK since I only really listen to one or two channels. :smilewinkgrin: Sauce on side.
My radio still isn't working after repeated callbacks and sending a signal
I would pay good money to know just what the hell happened. Someone screwed up bigtime.
Bath salts...Quote:
Originally Posted by SiriusBuzz
Good call.
If I weren't a lifetime subscriber I'd be making several calls to get some "complimentary" service out of them for the inconvenience of losing two days of service. Two days may not sound like much, but this past week I just happened to be working with a small crew of men where the boom box would have been playing (Hair nation for these particular 40ish guys). I feel we lost productivity these past two days by working in silence. Oh well ....... until the next time anyways:out:
Hello. I am new, but I have been a Sirius user since Howard and a Stiletto 2 user since they were made. I had the same problem as everyone, my radio became unsubscribed suddenly and I could find no information and Customer Care told me that I was paid up and everything was fine. I tried explaining that my radio was unsubscribed, but it was not not. They then tried to send "the signal" to restart it, but it did not work. I asked to be sent to tech support, and they tried, but no one answered and it eventually switched back to Customer Care.
Now here is the rub:
My radio came back suddenly yesterday, like everyone else's. GREAT! I thought. I set up my time zone and started recording Howard.
When I pulled it out of the dock this morning and went to recent recordings, it said on the screen that to listen to recordings, I needed to subscribe and activate my radio! :confused:
So I put it back in the dock, and it wanted to be reactivated again! I clicked through to "continue without reactivation" and I had all of my channels. I then went back to recordings and it said I had to activate.
So my final predicament is that I have my Sirius working, but if I want to record (recording is the only way I can listen to Howard) it won't let me, it still acts as if it needs to be activated.
Does anyone out there have this same problem, or ideas on how I can fix this?
Before I left, I did a reset and erase, it seemed to change nothing as it asked me to activate again and then I bypassed it and it still plays my channels, but I still couldn't access recordings. I left it recording and I will check and report when I get home tonight.
Again, any thoughts would be appreciated.
Cheers,
Pericles
Hello Charles,Quote:
Originally Posted by SiriusBuzz
The Customer Care rep I spoke day before yesterday said that they did a software upgrade and that one of the six satellites was not responding, but that was just resulting in some people getting no signal, not being unsubscribed. My issue is below. I still can't listen to recordings...
I'm feeling desperate.
Cheers
Same exact thing happened to me. I've been on the phone several times in the last couple of days. Naturally I was told several lies. Thank God for the internet. At least I know I'm not going crazy.Quote:
Originally Posted by Pericles
Another thing you should check is browsing different stations via the "Satellite Radio" menu. I can tune in stations by typing in their number directly but if I try to browse the station listings I get the "Activate now" message. Also you can only record shows by pressing the "Heart" button. The "Recording" menu is inaccessible. I don't know if the radio is still recording my scheduled recordings.
Wow Hack,Quote:
Originally Posted by hackintosh2000
You ARE NOT going crazy.
Maybe everyone on this thread should check their record/playback capabilities. If the last "upgrade," choked off our radio record, we have to make some noise. This would be like armageddon for me. The SL2 experience is all about me listening when I want and forwarding. I NEED that recording function. You filled in blanks, I didn't mention. It is acting like I have some kind of "limited" subscription. They better fix this! They might just feel that there ae not enough SL2's out there to bother with it.
The recording function is why I got the device. I like listening to cable news programs. I record hours of the stuff in the evening and early morning while I am asleep. I listen to the recordings while in the car or on airplanes. Frankly I rarely listen to live radio.Quote:
Originally Posted by Pericles
The techs have no clue. The recording on the phone and the script that they were told to read from that I guess went out yesterday just tells them to say there has been a nationwide outage and they are working on it. When I tell them I can manually tune in all the channels I've tried but my station browsing menu and recording functions are baked they don't know what to say. I was told to update my radio's software by an incompetent tech. I asked her what the update number for the ZAP was. She didn't even know what a ZAP was. I politely called her out on this. Needless to say I immediately experienced one of those mysterious disconnects where the line just goes dead.
http://www.siriusretail.com/product/.../fig12_MSS.jpg
Anyway if the radio is permanently dysfunctional they are going to need to give me a new one and new docks. This is ridiculous. I've been paying my subscription faithfully for years. The least they can do is shoot straight with us and tell us what is going on.
This is what worries me. Are there any SL2's left? I was told that there are no replacements being made for our model. I record for the same reasons you do. Are you having dock problems too? So am I? Did you ever find out if there is a software update? I cannot find any links for it on my Sirius profile like I used to. I am not even sure what really happened? They updated?Quote:
Originally Posted by hackintosh2000
The recorded message was so vague it was maddening.
My software on my Stiletto 2 is up to date. The last software update was last year. The ZAP number on my Stiletto 2 matches the one on the website. I have no recollection of receiving any software updates recently. Frankly I have no idea what they did on their end. Only one of the several technical support people I spoke with mentioned updating the software. To be honest with you every person I call and tell about the problem has no clue. They don't even know it is happening. Of course they try and blame my hardware but I inform them other people on the internet are having the same exact problem.Quote:
Originally Posted by Pericles
I have been told to do and have tried all the following:
Check for software up date- there is none. I even installed their God awful bloatware just to convince the clueless techs.
Power cycle- Duh! Did this a million times and yes I even took out the battery.
Tune to station 184- I've done this and waited for refresh signals and technicians to fool around on their end. Nothing worked.
Send a refresh signal- It's been done so many times I am actually locked out of the online refresh signal website. True story.
The last phone call I had the woman in tech support said they were going to "escalate" it to their "back office." She said the problem would be "fixed" in seven to ten business days. I found it interesting that she could be so confident the problem could be fixed in that time frame considering she never heard of the problem until I called. She did credit my account since I would not be able to use my radio fully. The problem is even if I cancel my account that leaves me with a useless Stiletto 2... which I paid for. I really need to be compensated.
Another SL2 owner chiming in.
Same issues as you guys. Interestingly, it seems the radio IS recording scheduled shows (it's recording right now - the heart icon is flashing at the bottom). You just can't get to the "Heard on Sirius" library, or browse the channels. Only enter them manually through the dock.
I'm terrified at the idea all of us Stiletto2 owners are screwed. That radio was expensive as hell and there are no replacements for it in the Sirius system. I love my SL2. Like many of you I *need* the record function. Otherwise my subscription is useless to me.
Here's hoping they get their crap together in the coming days.....
I with Beer, lets stick together and stay on top of this. I have a feeling this will get bigger as Howard returns. I am going to start posting keywords everywhere and point people here. Sirius is clueless about this it seems.Quote:
Originally Posted by beercoaster
Wow guys, I had no idea of the capabilities of your SL2 receivers. I'd be upset also losing those capabilities:annoyed: . My Sportster 4 & 5 (have one of each) only allow you to replay a prior broadcasted clip up to 44 minutes. No recording capabilities that I'm aware of. There are several times where I too could benefit if mine was able to record extended sessions. Hope they get that portion of this "outage" fixed for you guys!
I spoke with someone a little higher up on the tech support food chain and was told the following: the reason those with SL2 receivers are able to listen to the channels is because they have been given a "free" subscription. This is a temporary solution and while it doesn't solve the library issues it was felt that being able to listen to the radio was better than nothing. They are aware of the problem and are working to fix it.
Did they mention what exactly the problem was or give you a date for a permanent solution?
Sorry, but no.Quote:
Originally Posted by SiriusBuzz
Hello Charles,Quote:
Originally Posted by SiriusBuzz
I have to admit, this problem is bizarre, it is very difficult to explain. But it appears that Sirius is either not aware of it or they don't care. By the way, I appreciate you creating this site. Thank you.
EDIT: Just read jamesbobo post. I guess Sirius is aware. I wish they would post somewhere.
Cheers,
P