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My wife wanted to listen to 80's music and thought she should put Channel 80 in, instead of 08. Ever since, the screen has had a popup on it and I can't get any Sirius music. This is a touch screen but won't work with the popup on it. Does anyone know how I can get rid of the popup?Attachment 1842 I have a picture attached of what the screen looks like. FYI... I've already tried refreshing it and so has Sirius Support.
Welcome to Sirius Buzz! Your Ford has the SYNC 3 navigation system, correct? If your wife tapped Direct Tune and entered 80 instead of 08, all she needed to do was hit "Cancel" and start over or use the backspace to remove the 0 and then tap Enter. I have no idea why that pop-up is there; 80 is an ESPN channel. I assume you're unable to drag the pop-up to the edge of the screen. You can try removing the SYNC fuse from the fuse box or disconnecting the black (negative) battery cable. After a minute or two, replace the fuse or cable, then start the engine and leave it running for about five minutes. The electrical system should reset to factory specifications and the pop-up should be gone. Then you get to have fun resetting the time and your preset channels. If this doesn't work, you'll have to take your Ford back to the dealer and have it fixed. Let's hope that isn't necessary.
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Originally Posted by jeff15
Hi Jeff15 - I also have the same issue on my Sirius radio (2013 Expedition). Attempts have been made by me and technician from Sirius to RESET the radio but to no avail. I would like to know what you found out on your radio and what fixed it for you and got your radio running again. Thanks.