Weak or No Signal in KIA Optima

Hello,

I have a 2015 KIA Optima Hybrid with a Sirius satellite radio that came with the car. I am having major connectivity issues where the music will cut out for a few seconds and it will say weak signal or it will go out even longer and say no signal. Is this normal for a satellite radio? This is my first one.

I went online and sent refresh signals a few times and there was no improvement. I've taken it in to the dealer three times now. They reset and updated the radio and it still has the same issues. I have asked for a new radio and they will not give me one.

When I contacted SiriusXM customer service they told me to take it to the dealer.

There are no problems when I use the regular car radio, just the satellite.

Considering I am paying for a service, losing the signal on a regular basis is not acceptable. It happens on a daily basis several times when i'm driving the car.

Does anyone have any suggestions or ideas that might help?

Thanks.

Id take it to the dealer. You likely have a hardware issue. Maybe the antenna wire is loose. Maybe the siriusxm receiver is dying. Who knows.

I have taken it to the dealer three times. Going again tomorrow.
I'll mention these things and see what they say.
Thanks!