XM Radio in my truck not working

Hello
I have a '09 Escalade, which i purchased used. It has a built in unit, which is supposed to receive XM Radio. All I am able to receive is the preview channel 1. I have tried to get my radio to work with a subscription, and after numerous failed refresh, and reset attempts...i gave up. One day I tuned in to XM and all 120 XM channels and categories were working on the 2 week free trial. I contacted Sirius support and asked them why I was able to receive free to air for two weeks, but unable to do so with a subscription.
This is what they replied.

Hi Tony,

Thanks for your reply.

We can confirm that we have heard back form SIRIUSXM IT. They have
explained that the signal provided during our Free To Air promotion is
an "unprovisioned signal". Essentially, this means the signal for FTA
is completely different from the signal we use to activate a paying
subscription. As such, it does not confirm that your radio is capable
of receiving a SIRIUSXM Canada subscription.

They still agree that the chipset installed in your radio is not capable
of receiving a signal from SIRIUSXM Canada. We do apologise for any
inconvenience this may cause.


Sincerely,

Steven M
SIRIUSXM Customer Care[/I]
[/I]

Has anyone heard of this?... because i am not buying it.

Is a US vehicle? The US, and Canada signals/feeds are different.

Quote:

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Originally Posted by SiriusBuzz

Is a US vehicle? The US, and Canada signals/feeds are different.

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I am in Canada. The vehicle was imported from the US though!.. would that make any difference?

Yes, the signals and services are totally different.

I think you should change your radio type its going to be old new one can batter at here then you can try hope new radio may working in you truck :cool:

Opening Times UK

Uh, what?