What Happens With That Sirius Lifetime Subscription?
With the advent of Satellite Radio 2.0, I am frequently asked what this means for those that have a lifetime subscription from Sirius. Lifetime subscriptions were once made available to Sirius subscribers, and depending on how long your receiver lasts, might have been a good deal. The most frequent misconception with the Sirius XM lifetime subscription is the definition of the word “lifetime”.
The first thing readers need to understand is that with Sirius XM and nearly anytime you hear the term lifetime, it does not really mean lifetime. Lottery winners often learn that lifetime is defined as about 20 years. In our legal system “life in prison” does not always mean someone will be behind bars until they die.
Smart companies often clearly define what “lifetime” means. There are occasions where some companies offer “lifetime” subscriptions without very much of a definition. Consumers run the risk of thinking they have a certain level of service without much of any recourse if the party selling a “lifetime” subscription decides to limit their level of service, walk away from the business, or simply coast along giving the subscriber less and less over time. An undefined lifetime subscription can cause mass confusion. Services may get added that suddenly are not included in the lifetime subscription. The consumer is left wondering exactly what they bought.
With Sirius XM the lifetime subscription is clearly defined, but even with that many people are still confused over what they do and don’t get for service. Below are some points that may help people understand what their lifetime subscription will be going forward:
- The first thing to understand with a Sirius Lifetime subscription is that it is for the lifetime of the receiver, not the person. If your receiver lasts you 3.5 years, you are slightly ahead of the game. If not, you paid more than you perhaps should have. Lifetime subscribers can transfer their subscription to a new radio 3 times for a transfer fee of $75 each time. This only applies to a plug and play radio, and not a car radio. The problem is that Sirius XM is moving things over to the XM platform and Sirius branded radios such as the new Starmate 8 do not feature content like Satellite Radio 2.0. This could mean that you will be paying more to get certain content, like Howard Stern if you switch. Lifetime subscriptions come with Internet Radio included. The good news is that you will receive all of the new Internet Radio channels inclusive of the recent channels added via the Satellite Radio 2.0 technology. The bad news is that if you are trying to listen in your car you can not receive Satellite Radio 2.0 over the satellite feed. People who use the Sirius XM app to get their content are typically using the Internet feed (unless you have a SkyDock). The Lifetime subscription gives you versatility, but you are reliant on a data feed.
- Sirius XM only owes you certain content with a lifetime subscription. The user agreement does not guarantee you that you will receive premium content. For example Sirius Premier costs about $4 per month and allows users to access some content available on the XM platform. Lifetime subscribers do not get this content as part of their lifetime subscription. Let’s assume for a moment that Sirius XM lands a deal with Rush Limbaugh. The company can make that a premium channel, or put it on the XM platform, and Sirius subscribers may not receive the channel. Another example is that during the merger process Sirius lost the NBA and it went top XM. The only way a lifetime subscriber now gets the NBA is through paying more money. Sirius XM is not bound to give you all of the specific content that was offered when you signed up. They must only give you similar levels of content. You lost the NBA, but gained some soccer. Sirius XM was well within their rights to make that change, and a Lifetime subscriber must accept it.
- Satellite Radio 2.0 capabilities may never be available to Sirius Lifetime subscribers. The company is under no requirement to make your satellite radio experience the same as consumers with newer and more capable radios. If a new radio offers “On-Demand” features, but is on the XM platform, Sirius Lifetime subscribers will most likely be left out either with all or some of the new capabilities and channels or have to make the switch to the XM platform which will mean some Sirius content will not be available.
The lesson here is that while many received good value for their lifetime subscriptions, they may not get all of the bells and whistles going forward. As frustrating as this may be, it is simply the way it is. Sirius XM is in the business of trying to make money. If they had their druthers they would probably wish that the lifetime subscription no longer existed. One way to pare down the number of these subscriptions is to simply let the “lifetime” receivers die off and have consumers move over to subscription plans that generate revenue on a long term basis.
The bottom line is that consumers need to be a bit cautious anytime they hear the term lifetime. Before buying anything “lifetime” read the terms and understand them. Lifetime typically does not mean until the day you die. Sirius XM may change some of these policies, they have the right to modify them at any time, but I would not hold my breath. There are simply not enough lifetime subscribers to make a material difference in the “complaints” department.
Anyone with a lifetime on a portable Sirius receiver may also have the opportunity to transfer into an XM device. The language in the user agreement does not specify sirius vs XM for transfers of lifetime radios. The language was removed after the merger and allows transfers between satellite radio devices. I transferred my sirius lifetime sub over to XM.
I may be underestimating the power of Sat 2.0. As of now, all I see ad the difference is channels I have no interest in. They are many more spanish channels. If you are not a spanish speaking person, sat 2.0 is irrelavant. Unless, they can make “Pandora” like features available over the satellites, this sat 2.0 is overhyped. I believe the main improvement will be over the internet radio platform. If that is the case, most people will have no need to upgrade radios.
Egis….
Interesting. This goes to the confusion some are having with the issue. I was told by two people at customer service that the new radio had to be a Sirius platform radio. I am not doubting what you say, just pointing out what I was told.
I think the key point is that (under most cases) you cannot receive Sirius service on a XM radio. I asked for my Sirius lifetime sub to be converted into an XM lifetime sub, since the services were essentially equivalent. I applied the transfer to my new car which had factory installed XM. I initially went through customer support but 2nd or 3rd tier support is who handled it for me. They actually called me after I had asked to do it a few times through phone support and email. I know they provide support out of their Facebook discussions area, so it is another spot to ask the question.
I have Sirius lifetime sub on the Stiletto. I was told by 2 different Sirius/XM reps that I can transfer to the new sirius/XM Edge radio. I declined cause waiting for the Lynx……
I have made some corrections. It is interesting that there is confusion over this issue
It all is confusing, and the call centers arent aware. I bought the lifetime years back, the lifetime of ‘ best of xm’ a few years ago for $150. I was told by 2 different agent this is now called the premier, if I bought the new edge radio, I will get all the Sirius and xm channels, including MLB baseball. also stated I would get the upgraded online premier online steam ( upgraded from the 32 k steam i get from the sirius lifetime) and Sirius xm app would be accessable now for no additional fee ( typically $3 a month)
I hope this is the case……spencer, you provide great articles, appreciate your work
Scurby, I fell for that last year. I have a lifetime on Sirius and was buying a new radio. I made 7 calls in the course of a couple months and was told every time that if I bought the Mirge, I could get all MLB plus all NFL plus all NBA and so on. WITH NOTHING more to spend. So I bought the radio and during activation I was then told I need to buy a XM subscription too. After two days of screaming at them and getting nowhere I sucked it up. Now 15 months later that radio has failed. I have had some serious reliability problems with the radios, and currently on my 4th. Two failed during warranty, and the rest just outside of it. I just ordered an Edge. I was told the Edge will get the extra 10 channels and NFL but not MLB. I have given up on getting the MLB. Why pay $17 a month when I can get the app for my phone $19 a year. I really don’t think Sirius XM know what the policies are, guess that is the risk you take shipping your support to another country and angering your revenue stream.
I got my Edge in the mail a few days ago. When I went to register it, I was told by the Rep that I can not use the Edge with my Sirius Lifetime. Funny, numerous persons at Sirius/XM told me I could whenI bought the radio. Now they charge me $8 to send back the radio they should not have sold me. I then looked into the Starmate 8 and really need to say WHAT? Come on Sirius, how do you plan to get more customers making your radio’s worse.
No Song/Artist search
10 Favorites instead of 30
No remote
Really, this is what happens when you have no competition, there is no reason to innovate. Does a restaurant attract more customers by making their food worse? Same with Sirius, bad idea. I just ordered a Starmat 5. I was told we are basically at the end of the Sirius era, and some time in 2015 or so, they will sunset the system and send a voucher for XM items. From there we need to re-subscribe. Well at least I can get everything on my smart phone except Old Tyme Radio and some football. I think the ship sailed some time ago, it’s just that we can see it in the harbor still.
Spencer! Are you the panic master?
texan….
Why do you call this a panic piece? I have received a ton of emails from people asking many questions about the lifetime subscription. This is a piece trying to offer clarity and awareness. No one is panicking.
If you want panic pieces I can certainly do those with this company
I had an S50 which stopped working a couple years ago. When I went to replace the radio I was told I had to stay with the Sirius products even though I would have preferred the XM portable option at the time since the Stilletto was being discontinued. Now maybe they have changed their policy since new Sirius radio are not coming out anymore or the customer service representative is not clear on what the policy is. It would seem as time goes on and the Sirius goes away completely they would be obligated to permit transfer to an XM radio. But as pointed out it is a limited lifetime subscription.
Actually there is a brand new Sirius branded radio, the Starmate 8. But appears to be just like the old xm onyx radio, not nearly the features like the new 2.0 radios.
Egiscodr, thanks for the info on the lifetime sub. I have a Sirius one in my truck (plug & play). When the time comes for replacement, I’ll switch to XM.
im doing the same james…i was a big howard fan but now i just dont see the point. i enjoy the nfl radio but would like baseball also wow they are really pulling my teeth on this one. why would you change to xm?
Give it a try. I cannot guarantee the same experience, but mine was converted from a portable lifetime Sirius sub to a lifetime XM car sub. Good luck
I’ve tried multiple times to transfer a Sirius life time subscription to Xm with no success. Any suggestions?
I have a Sirius Lifetime as well and have not seen any confirmation regarding the Lynx if its Sirius/XM compatible for a switch for existing Sirius or XM- All of the branding on it says SiriusXM so I imagine that is the case, Is that confirmed?
Thnx
I have had my Lifetime subscription since February 2006. When the merger happened and the “Best of” became available I just had to pay $100.00 for the XM add on. So of course I did as I LOVE my NHL. It was just before the merger the NHL and Sirius parted ways to an all XM deal. I HATE basketball as its boring and MLB I only need WGN for Cubs games. So I am comfortable with the way my subscription is right now.
i wish i did the same i miss the nhl…even though espn doesnt even give it a chance neither does directv they dont add versus on their lower tier of satellite programming.
Good article – as a lifetime sub myself, I’ve often wondered what my future would look like. As an investor, I’m not that concerned. Should my lifetime subscription become obsolete or “second rate”, I would have no problem getting a new subscription.
I work for siriusxm as a supervisor…the only reason someone was able to transfer a lifetime from a sirius radio to an xm radio was because they went against company policy we do not transfer a lifetime subscription from sirius to xm or vice versa it has to be on the same platform such as sirius radio transferring to a sirius radio to do it. The lifetime package is a great money saver depending on how long you keep the current radio I would suggest it considering pricing for siriusxm is going up in 2012
I am a lifetime customer with Sirius- and when the Lynx comes out I would think Sirius is going to have to offer some sort of provision for those that want to upgrade or swap there existing Sirius unit there unit to a Lynx (whether it’s Lifetime, monthly, annually, etc). I would hope corporate is going to make a provision, right now there is confusion by called the Edge/Lynx siriusXM capable and people think it’s for either that they are part of the 2.0 family.
Rich,
I didnt fully understand your questions but you can always swap out a radio on the account with an aftermarket radio up to 3 times with a 75 swap fee and the lynx is an amazing radio trully!! You can add it to your account also as a secondary radio but unfortunately you would not receive the muulti-radio discount you would have to have an xm account to do so with ur lifetime subscription on the xm account. As far as the 2.0 streaming that is available on the lynx it is amazing the radio is wifi capable but you would have to have on sir subscription added to your account which would be an extra 2.99/month. I agree with the provision part of upgrading I had actually sent that off to corporate as an idea that current subscribers should be able to to upgrade a radio every few years without a cost to them but that idea didn’t pass with quite a few of my other ideas…but I can tell you I helped in passing the refer a friend program they just came out with 🙂 I hoped I answered your questions to satisfy what you were asking.
Andria
Andria,
Well yes and no- I have a Sirius lifetime as well as a warranty tied to the receiver- so If I swap the unit, I am not charged the $75 trans fee. But being that I am a Sirius subscriber, how can I get the Lynx as as a secondary for $2.99 a month if its ‘XM based”?. I paid $500 for the lifetime so if the XM select or Sirius select is now $600- I am willing to pay the difference in order to switch to the XM lifetime and use the Lynx as a primary- much like the provision that was done for when the best of XM came out a lifetime subscriber is able to purchase the add on package for an additional $100 one time. This is what corporate should consider otherwise a brand new radio with new features not available to existing Sirius (lifetime) subscribers will draw allot of bad PR to the company.
You misunderstood me you would still pay the regular paying price for the radio (12.95 a month) plus applicable taxes but if you want the wifi as an add on you would pay the extra 2.99 a month on top of that is the way the training had said it but it seems they can still make changes to that…to be honest I feel they need to give out more information because as far as having a warranty on the radio my knowledge is that only covers the radio not a radio swap or the fee. What I was saying is since u are a sirius subscriber you cannot receive the multi-radio discount but the radio is not completely xm based I believe it can still be on your sirius account you just wouldnt receive the discount. Like i said as far as mentioning the accounts it seems as if everything has not been decided yet because I was only trained with certain information about the lynx radio. But I can tell you the edge radio is only xm based and can only be on an xm account. I am hoping they do that like you had said the upgrade to the radio and only paying the difference because the lifetime rate right now is almost $800 I can deffinetly pass that along as another idea before it comes out but there is not a launch date that I have heard of for the radio.
I am not looking to get an add on radio so the $2.99 price you mentioned is not even a add on radio price, but the price of the current internet stream price (Going to $3.50 in Jan), do you mean $2.99 add on for Lynx Wi-fi usage?
I presently have Sirius select and have no interest in the best of XM- So the lifetime price you quoted includes the premier package- So the difference for me would be $300 switching from Sirius to XM Lifetime.
I sent an email to Crutchfield customer service and they were told by there Sirius representative that was training them on the radio, that it was an “XM” based radio- I really think corporate needs to address this proactively rather than reactively or there will be confusion and compalints from existing Sirius subscribers on a contract subscription.
If you are a XM lifetime customer you can just transition?, but Sirius lifetime customers have to get a new subscription?- The scales are not balanced.
As far as the warranty- I have had a total of 7 sirius units through out the years due to malfunctions- so for me to pay the $20 BB warranty on the lifetime plan is well worth it- now my latest unit starts elerting me to stations I did not even save in with the memo feature.
When Lynx was announced and posted by BB in error I sent an email to corporate explaining what there intentions with Lifetime are- and 2 days later I personally received a phone call from corporate customer service addresssing my concerns and they recorded my concerns in details, and the agent said that they will be contacting me as soon as there here something- if you hear something please reply and post here as well.
The Lynx was stated by corporate that it will be released by the end of 2012- I heard that they were making some final SW tweeks before releasing- but that does not leave much time as you will miss the holiday sale season.
I hope SiriusXM does right for it’s Sirius lifetime subscribers that have basically believed in the company by paying upfront.
Thnx
Yes the 2.99 I was implying is for the wifi usage on the lynx. And with the lifetime subscriptions whether its sirius or xm you cannot transfer it cross platform meaning…if you have a sirius lifetime subscription you can not switch it to an xm lifetime subscription and if you have an xm lifetime subscription you can not switch it to a sirius lifetime subscription it is against our policy. About the lifetime package prices I did not quote the premier pricing i quoted the select pricing prices for the lifetime package have gone up since you bought your subscription. As for the warranty on your radio and discounted swap fees I dont know anything about that as I do not work in the warranty department. I agree with corporate needing to address it and believe me they will send out notifications when the release date comes close and it will be available to look up online when it comes time. My training shows its a siriusxm radio kind of like the merge but it can go on either account is what I got out of the training. I truly believe the radio would be released sooner or they wouldnt start our training now we get trained a few weeks before something is released its how its always been but if I hear anything I will deff. post it 🙂
Andria,
Appreciate the followup 🙂
So just to clariify what you said “siriusxm radio kind of like the merge but it can go on either account is what I got out of the training.”
So does that mean that the Lynx will be able to be swapped from either or a SiriusXM existing account/or Lifetime?”- I am asking bewcause the “The Edge” is marked as a “SiriusXM” subscrption required on the box, but it’s an XM based unit.
the training I took stated it was a siriusxm radio it does not state it is either xm or sirius based so in conclusion I assumed it could go on either account which I am also assuming it can be swapped out now my job states I am not to speculate so I am not %100 positive on this and I dont want to tell you I am. I believe we are still going to receive training on more details of the radio at least I hope since I am still unsure but once I know you will know 🙂
Ok- thanks for the reply-
Will Best Buy be a retailer that will carry the unit?- The did post it initialy back in Oct in error :)- so I am sure they will.
Please inform as soon as the PR is released.
Looks like anytime now for the Lynx- now that it’s features are just released as part of the IOS app and also there is pix of the lynx on the website under the internet on line section.
I bought a used Starmate Replay at a flea-market for 15$ because I liked that model and the one I had was dying. Imagine my surprise when I realized that it already had a subscription! It has been working great for 9 months now… I guess it has a lifetime subscription. Needless to say I did not renew my other subscription, and now I get Sirius for free! Woohoo!!
Andria, you wrote: The lifetime package is a great money saver depending on how long you keep the current radio I would suggest it considering pricing for siriusxm is going up in 2012.
That seems to imply that SeriusXM still sells lifetime subscriptions. But when I have called or chatted with them, they say they no longer offer that subscription plan. What’s the deal?
I’m currently a lifetime subscriber to Serius. But I have a 90-day trial to XM in a new car I bought. I’m trying to figure out how to move forward. Some customers said they got their lifetime Serius subscription converted to XM, yet you say that’s against policy. SeriusXM is about to lose my business unless they start showing signs that they care about customers.
Correct. I did write that a lifetime subscription is a good money saver I also wrote that when we still offered them…PROACTIVELY. I will just say this if you are very adamant that is what you want then a supervisor will be able to set it up for you. Trust me siriusxm does care about their customers I trully believe sirius and xm will figure out something to satisfy both customers who have either radios but I am not %100 positive and as I said previously I am not supposed to speculate.
Rich: Sorry I havent got back to you about the lynx radio I have found out some more information as the radio has been released. I did find out this is an xm based radio and cannot be swapped out on a sirius account nor activated on it.
Thnx Andria for getting back- do you know if there is anytime frame that we will start seeing shipments of Lynx in retail outlets as Best Buy?
Andria,
Another question- can you please explain how the cross platform discounts work and what are the costs?
https://listenercare.siriusxm.com/app/answers/detail/a_id/3680
Basically if you want a discount on the second radio such as if you have a sirius account and an xm account you can get a discount on one of the two radios but you have to ask for it if you dont you will be charged full price and i dont have the exact rates on hand since I am responding from my personal computer but if you just call in to customer service and ask they can quote you the pricing. And about the lynx being sold at best buy I cant tell you when that will happen as I didnt even know the radio was released until someone called me to complain about it saying siriusxm on it when it can only be activated on an xm account so not too sure on that I am sorry.
Another site found a hidden BB link on the net so it’s going to be available soon.
” I didnt even know the radio was released until someone called me to complain about it saying siriusxm on it when it can only be activated on an xm account ”
Yep- exactly what I said in the beginning of my postings and now it becomes reality 🙂
Because I have posted my last name on here I cannot fully say what I want about this company and my opinions 🙂 But when I am no longer working there…nothing is stopping me
Do I detect you will be leaving soon ? :)-
Hopefully I have to pay my bills somehow though… 🙁
i have life time sirus best investment of my life 8 years and running with one radio 3 lives left u make it sound like what i did was not a good investment the only thing that is guaranteed in life is dead and taxes.
I have a lifetime subscription to XM. My xmp3i died and I needed to get a new radio. They no longer offer the lifetime sub which i understood. I was considering getting an edge or Lynx as a replacement. The rep then informed me that there is now a XM sub, Sirius sub, and siriusxm account. The Lynx and edge are siriusxm and I couldnt get that radio with lifetime sub. I was however able to get an Onyx. No big deal to me, the xtra spanish chanels are of no use to me anyway. Still a great investment. I can replace radio another 2 times…I keep my radios usually for at least 2 years..
I had a lifetime sub on a Sirius XACT 1. It was great b/c I could hard wire in my car, and still take with me. I also sub to the $2.99 a month internet (now $3.50 a month, I guess).
2 days ago, I was told that it was ok to transfer to new car, but I would “lose” my 2 other transfers.
I was ok with that, since I was going to buy a tabletop unit for my office (TTR1?) that runs off of my wifi and my internet sub.
NOW, I call today, and I can’t transfer my Sirius sub to my new car radio, because it is XM. I spoke to 1 person and a supervisor. Threatened class action lawsuit, and she basically told me “go right ahead.” She mentioned “corporate prerogative.” Unbelieveable, especially since my wife also paid for an XM lifetime on her vehicle, with no transfers.
What is the best way to handle this?
1) Swap with a person switching from XM lifetime to Sirius
2) Call back multiple times and hope someone will do this for me
3) Better Business Bureau
4) Class action lawsuit? I will NOT pay another $500 for a sub (don’t know if they are even available).
Thank you for your advice, I’ve had good experiences with this company for 7 years, until now…
I dont know when you bought the Tabletop radio but if you can return it I would and then buy a sirius radio to swap out with on the account we cannot swap out radios from a sirius account to an xm account because we dont move the lifetime subscriptions we move the radios and we cant move the subscription over to an xm account. I cant obviously tell you to file a lawsuit that would be going against my job obviously and I’m sure you have heard of recent lawsuits that came about from peoples bosses finding information their employees were giving out on the internet. So I would sugges to return the xm radio and buy a sirius one to have it swapped out…or you can call back and hope you get someone overseas since they go against company policy and would do it even though that is not what is supposed to be done…or you can go with the other two options but that is your choice. I just want to say to everyone who reads this I have nothing against siriusxm they offer a great product I have an issue with the people they hired (my coworkers). Like I stated people overseas goes against policy all the times so when we have people calling us to get something done and we cant but then the poeople in the call centers overseas does it that makes our company look bad and so far nothing is being done about it now because the american portion of the company is doing their jobs (following policies) this is where the lawsuits and better business bureau comes in.
I just installed the new Lynx radio in my truck only to be told that my Sirius lifetime subscription will not work with this radio. The Lynx radio is supported by XM’s operating platform. Now my only choice is to return the Lynx and buy an older type Sirius radio. Sirius was unwilling to transfer my subscription, which I purchased in 2006, before the merger.
Now I’m learning that the lynx won’t work with an XM lifetime subscription either, a Siriusxm account is required. Ridiculous that Lifetimers must stay with old technology or walk away from there lifetime subscriptions.
Purchased sirius lifetime for my truck in 2007. Told at the time that subscription could be transferred for $75 to a new car radio. I was skeptical and now I know that wont happen, but I plan to keep the truck for 10 years so not a bad investment. I lost my internet access during the XM merger. Called them and they restored it.
NOW – I am told that while I DO HAVE internet radio access, I can’t download the iPad / iPhone internet radio app unless is subscribe to internet radio…??? Has anyone been successful in getting access via a new internet technology (smartphone app) without paying again for internet access?
Like everyone else, I can’t switch my Sirius Lifetime over to the XM-ONLY radio in my new car. I understand that it is impossible to keep the lifetime “for life,” and that the company needs to (one way or another) phase out these lifetime subscriptions. But isn’t the 3-radio-change limit enough? How is it that the company merges, phases out Sirius receivers, and effectively denies the remaining radio changes through the refusal of account conversions?
I think that the legal situation is very sticky here, and anyone with the resources (read: a close lawyer family/friend with extra time on their hands) could probably file a successful class-action. Unfortunately, with the limited amount of Lifetime Subscriptions sold, most lawyers/firms won’t take up the fight for lack of incentive, and the limited return from a successful personal suit simply doesn’t justify the risk and cost of going out to hire a lawyer.
Having said that:
I paid my lifetime fee because I assumed that even if I couldn’t promise myself at the time that I’d maintain monthly services for the next 4 or 5 years in order to directly justify the investment from a “break-even” perspective, it was certainly worth a “pay for 4-5 years, get more than that for free.” Essentially, I figured that over 5-20 years, I’d have effectively reduced my monthly subscription fees by up to 75%…so over that period of time, the average monthly cost could have turned out to be potentially as low as a few dollars a month. Under this scenario, even if the subscription only lasted me say 7 years, why not at least “lock it in” under presumed price hikes?
But what’s happening instead is that I’ve essentially “pre-paid” for 5 years of service, which has now effectively been terminated. Had I been under a contract-free “monthly” rate, there is no evidence to suggest that I would have maintained my membership, and I have consequently committed to 5 years of service for absolutely nothing in return.
Simplified: had I not had the promise of return on my up-front investment, I probably would not have remained a Sirius subscriber over the past 5 years; I simply to not value the service that much. Now that the return on my investment has been taken from me (I can’t switch the sub to my new car) – I’m feeling quite cheated.
5 years ago, Sirius XM essentially swindled from me a 5-year, full-priced commitment to them. In return, I’ve been given nothing – although one might argue that I’ve save a small amount of money over other payment options – certainly not what I could have found in returns on similar-sized investments.
That, I feel, is a egregious affront to their “early core customers” such as myself.
All I want is to switch my subscription to my new car, pay my $75, and reduce my 3 available radio switches to 2. At this rate, I’d even be happy meeting in the middle and sacrificing all of my remaining switches so that I can at least get SOME respectable return on my investment.
Truly a poorly orchestrated policy. Even though I don’t personally value SIRIUS/XM for myself, my family does and I would continue to pay for it for them. Unfortunately, given the course of this, I will be cancelling all subscriptions for my family, and SIRIUS/XM will be losing the patronage of my family for life. With so many free or affordable data-based streaming services out there, SIRIUS/XM has made terrible mistake.
Andria, send that one up the chain will you? I’d be willing to let them apologize for their lack of foresight and calculations if they want to go ahead and switch my Sirius lifetime over to an XM so I can use it in my new car. Otherwise, perhaps you can write the math down and send it to corporate with the following message:
“You would have made money in the long run if you allowed the change. In making the decision to stick with this rigid corporate policy, you have lost multiple customers from a single family, and in doing say, you have failed your legal and ethical obligations to your stakeholders.”
Well said!
I am completely frustrated at this policy. I bought a lifetime subscription for my Stilleto. It is a piece of crap and broke in 3 months. I bought a used one online since Sirius doesn’t make them anymore… it is a piece of crap and works intermittently. I really would like to switch to an XM radio but these horrible corporate policies won’t let me use one. There are few sirius radios out there and corporate is phasing them out so I have no way to use my lifetime subscription. Corporate should just let us use our 3 transfers on xm radios and then our lifetime subscription will run out. I am both a customer and an investor (2000+ shares) and am quite angry at the company right now. My best bet will be to sell my shares and begin using streaming data based radio like pandora on my cellphone connected to my car. Sirius is losing its loyal “lifetime” customers.
Four years ago I purchased several sirius radios, One for my new jeep, 1 for a boom box,(portable)one for my sons truck and one for my boat The one I purchased for the boom box is a lifetime subscription and the others were yearly ones. I decided to just let the one for my boat just expire because I had no interest in renewing it. Well sirius has continued to bill me for 2 years now telling me that I had to call and cancel the subscription that it just doesnt run out.
My lifetime subscription is still working(portable, I use it in and around the pool and poolhouse during the summer) we have cancelled my jeep and my sons truck.
Every month I still get a bill from sirius for the 2 months overage for my not cancelling. It started out around $20+ dollars and now has grown to $90+. I refuse to pay it. My point is that this company should be investigated to the point of prosecution. Every time a call is made to them there is a different answer given. I have just given up and everytime they send me that bill, I send it back to them in their self address stamped envelope..so in essence everytime they bill me it cost them twice the postage………
I have been a lifetime subscriber since 2010 with the Stilletto system. Does my lifetime subscription mean I cam use Sirius’s internet system, because I was under the impression I couldn’t?
It cannot. You could in the past but,w hen they upgraded the internet stream to a “premium” 128k, lifetime subs were no longer able to access it for free.
Actually, I just logged in to Sirius website and can stream it just fine. I have a lifetime sub as well from 2005. I can’t use the smartphone app without paying, and I can’t get the higher bitrate stream, but I can still stream over the net and get my Hair Nation or Howard Stern fix. We don’t get Sirius Premier (nothing on it that I want, so no loss) or the use of the app, but otherwise our service still works.
Sadly my Streamer GTR can’t be fixed, so I am trying to find out if my lifetime sub will transfer to a Lynx.
This is a late reply, but in case anyone else stumbles upon this I thought I’d share my experience.
I stupidly agreed to a lifetime sub over the phone, and I never received anything in writing to let me know what the terms were.
In May 2012, I tried to get Sirius internet, but as of Jan 1, 2012, lifetime subs can no longer get it for free.
They did transfer my sub when I bought a new car with a tranfer fee of $75, but I had to demand it. I was told they would do it ONE TIME ONLY. When I said I had heard that you could transfer 3 times, she just agreed and said yes, I was right.
I have never received consistent information from any of the listener care representatives I’ve talked to. The rules keep changing and I don’t expect to be using the service once my subscription dies.
I had essentially the same experience. I sold my old car with my lifetime subscription that began in 2007. The woman told me I couldn’t transfer it, I thought I could do it three times but wasn’t sure. Anyway I protested, she put me on hold to “talk to a supervisor”, then came back on to say OK but one time only. I’ll keep my two more transfers in my back pocket.
Sirius is joke with the lifetime. I guess according to this article I’m one of those ahead of the game. I can’t even remember when I bought my lifetime subscription. I’m pretty sure it was about 10 years ago for about $300. I’ve switched my receiver twice maybe and once because it was stolen. They charged me $15 to transfer. Now all of a sudden it’s $75 and you can only transfer 3 times. That’s a new rule. Nobody ever told me that before. I can see my days with Sirius are numbered.
Update: I’ve sold all of my Sirius shares. Based on the comments above and the spread of cell coverage, I believe that Sirius’ days are numbered. It won’t be long until someone is able to offer the “Sirius” service for cheap over 3g networks. The kindle offers you service over a 3g network and the service is bundled into the price of the kindle. I predict something similar. Howard Stern can only last so long and once he’s gone, sirius will just be another music service. He’s down to 3 days a week with constant replays. I’m finding my incentive to listen to sirius / subscribe/ re-up waining. Thats why I sold all my shares. I’d encourage other dissatisfied customers to do the same. Providing us with a way to use our lifetime subscriptions on new models would have helped them to retain their “fan base” and made a profit for the company by selling new units.
I agree with Durango regarding the cell coverage and Sirius last days. When I first got Sirius I was excited to hear music that was not on the radio, and love the traffic reports. Now with my smart phone, I can listen to all the MLB games, no XM required. Iheart radio and Pandora and so on provide music to my liking. I do like the stability of the satellite feed though, driving across country quite a bit it is rock stable, where phones get flaky. Still, I feel the writing is on the wall. Especially because Sirius/XM seems to have no vision and innovation. Each radio is getting worse, less pre-set stations, no jump button, less artist favorites, shorter rewind. And so on and soon. How do you expect to attract new customers and encourage current ones to upgrade when you have provided nothing better?
I have to agree with y’all. Spotify’s selection is amazing, IHeart and Pandora are too, and I have unlimited data through Verizon just about everywhere. I even have access to podcasts on demand vice missing a show and being SOL. If it hadn’t broken, my ancient Streamer GTR is still better than the current radios due to presets/artist/buffer. Sirius couldn’t even give me a straight answer when I asked about switching my lifetime Sirius sub to a Lynx or Edge. They also didn’t answer my question when I asked why the site says I can added “premier” streaming for $3.50, but the site wanted to charge me $10 a month or switch to paying monthly. I worry for their long term survival with bad habits like they are showing.
Sad but true that it will be very easy for Sirius to go down the tubes by straying from the original business structure and reducing value. It’s inherent in trying to increase revenue by cutting value delivered, and rarely does this work. All you have to do is disillusion a growing number of customers.
Lifetime is a total rip off and XM does not disclose fine print when you purchase. They simply state you can transfer radios three times and thats it. They also don’t explain it costs $75 to switch per radio.
I seriously hate people that bitch about the fine print…its called fine print for a reason you should probably read something before you purchase it and trust me I know I do not read the fine print on everything but you should probably at least skim it which I highly doubt you do. When setting up services if we disclosed everything that is in the fine print it would take hours to get through everything so if you are going to agree to pay for something look into it!!
Andria don’t take this the wrong way. but you are a stupid. when a company promotes anything lifetime that is understood as your lifetime. and my documentation promised me 5 times i could switch devices free of charge. Sirius is playing a big corporate game.
there is no fine print on using the word “lifetime”. and it wouldn’t matter how long your devices lifetime is because most were promised at least 3 hardware changes for free.
jim, don’t take this the wrong way, but Sirius was VERY upfront about the terms and conditions, so perhaps you should have either asked questions or taken the so important 5 minutes of your time to learn these things.
Wow, Jim!!! Way to go attacking a female here on the internet just because she points out that people need to be aware of the fine print.
See, I bought my for the “Lifetime” subscription YEARS AGO, and I knew full well that I was limited to 3 radios and that there would also be a fee for changing. How is it that almost everyone else here knew the true terms of this agreement, yet the few who DIDN’T fully read/understand their contract feel the need to call the diligent readers “stupid”?
Again, it was a classy touch calling a female “stupid” here on the internet. Way to go, big man.
“Andria don’t take this the wrong way. but you are a stupid.”
The best comment I read in years!!!
The main reason for what you call fine print is exactly that – to HIDE the facts by burying them in the legal gobbledygook-gook that high-paid lawyers love to write.
What we need is plain simple ‘here is what you will get for how long and this is what it will cost you’. Lawyers ain’t never gonna do that.
Yeah and if you are lied to or deceivingly mislead while sold over the phone, never told about the fees or restrictions, never signed a contract, and no record that adequate effort was taken to ensure that I had received said copy of fine print etc etc etc.
That “fine print read it moron” argument doesn’t hold up. It’s just a poorly run customer service platform, organization, and overall abysmal execution of (or lack thereof) anything resembling a commitment to redeeming corporate values.
Actually such businesses do not need you to sign a contract or send a copy the exact statement when you sign up that is legally stated is Your subsription is governed by the siriusxm customer agreement which you can find on our website please be sure to read it…which means the terms and conditions are located at siriusxm.com and you can read them there and all of siriusxm’s calls are recorded which is also a part of that VERBAL CONTRACT not written.
First, you really should take some lessons in writing the English language. Your writing is horrible.
Next, you need to put yourself in the position of the customer. On every single point, Sirius reads things so that they are 100% in their favor. There is zero consideration for the customer from this firm and that is why they are doomed to fail in the long run.
As others have stated, once Howard Stern is gone, there is really nothing that you can’t get elsewhere for less money with less aggravation.
Look up a successful business model such as L.L.Bean, where you can bring back a pair of shoes a year later if you’re not happy with them. Sirius is a short term company doomed to failure.
Ya I know exactly how i type and i dont give a shit if i did i would type correctly but i dont care…and as for siriusxm being doomed no its not because there is a bunch of idiotic people in this world that still keeps using their services after all the complaints haha…and ur right i do keep saying things in their favor considering i previously worked for them and was simply stating their terms and conditions which i stated in all the previous paragraphs if you would go back and read them…but i really dont care about that company anymore soooo done with them the reason they are going into the ground is they would rather hire criminals and people overseas to fuck up everyones account and hang up on people and transfer them to departments customers dont even need to go to than to hire or even appreciate the people that work hard to satisfy the customers such as myself. I always tried to make our customers happy but once the other employees got to their accounts there was nothing i could really do with how pissed off people get and i am merely stating all of this because siriusxm ideas are really good yes you can get music on pandora and all those other stupid radio thingys but you have to search for the song you want and you cant always remember the names of the songs. All the ideas siriusxm has are very good ideas for todays society if they just hire people in the u.s. the company would be 90 percent better off. If you are really taking the time out to talk shit about my typing by the way go get a fucken life the internet is one place you can type your feelings and be free i am not looking to please anybody on here nor do i care if you cant understand english if you have enough common sense you will still be able to read this 🙂
If your speaking skills are as careless as your writing, then I see why Sirius/XM shipped your job overseas.
I’ll chime in, only because the article is excellent, as well as the comments. Great reading.
I am a lawyer, one who has been dealing with contracts since 1986. So I do know about “the fine print,” “light grayish ink on the back of contract,” radio disclaimers read at 200 WPM, and 20 line “warnings” appearing on TV commercials, for about 1.2 seconds.
As appellate courts have said since the 1800s, fine print is legal, as long as NOTICE is given, somewhere. In other words, contract terms can be in micro font, separately stated in a document that the seller says “see elsewhere” (knowing no one does THAT, after all, who has the time), or where the seller buries the terms in a mass of documents.
Also, none of the above is a defense to your breaching a contract or suing because the company has been deceptive. Fine print, gray ink is legal.
That said, there are times where a company screws up on its contracts, e.g., forgets to attach the fine print when the contract face says “additional terms attached, please initial your receipt of such”).
There also may be terms that are unenforceable IN YOUR STATE.
Many companies use generic contracts for all 53 states. The contracts contain terms void in your state, but as long as they include a statement somewhere in the contract that says “This provision does not apply in California, Idaho, and Seattle” generic contracts can be used.
For example, there’s some states that may state that “lifetime” means LIFETIME of the subscriber, not a device. Or that lifetime means the Sirius service, not parts of it.
There’s also non-contract theories that could apply, such as fraud or deception. For example, while this defense usually does NOT work, one might sue on the basis that Sirius knows full well that no one reads the fine print, click through, or attached terms of service or additional provisions. Knowing this, Sirius, like most companies, loads up the fine print with disclaimers, exceptions, basically the furthest thing from “lifetime.”
Anyway, I bought a lifetime subscription way back when Sirius first started (the same as others have revealed in here). As was and remains my habit, I took screen captures of all the web pages, terms of service, receipts, etc. and put them into a “Programs Licensed” folder on my computer.
I do in fact remember a “main provision” from back the, that the license applied to the device, NOT me, the person. I can tell you from my experience that there’s not a jury or court in the U.S. who would think it reasonable for you or I to think that for $450 (what the license cost me) followed me. That makes no sense, does it. In fact, think about it, other than taxes, is there anything in life that follows you from its birth (e.g., point of purchase) to YOUR grave?! I can’t think of any.
As I recall, these things in the fine print were called “licenses.” (On the ad page they were called “subscriptions,” but as others said, ads don’t matter, the contract is what controls the agreement between the parties.)
The term license is important and is a term of art, BECAUSE THAT MEANS YOU DO NOT OWN WHAT YOU HAVE PAID FOR, in a sense you are a renter. When someone grants you a license, the company can set whatever terms it wants.
For example, many people think a cell phone contract obligates the carrier to honor the plan price agreed to at the beginning of the term. No, look at the terms of service. All carriers reserve the right to cancel your contract with no notice or no reason to you whatsoever!
The bottom line, this article is correct, there’s NOTHING you can do about this. Our lifetime Sirius XM mean what Sirius XM says they mean.
Moreover, even if there was a claim that could be pursued, under new laws you are stuck with pursuing the matter in small claims court, if that. Under the U.S. Supreme Court decision “Concepcion v. AT&T Mobility” the Court upheld the validity of mandatory arbitration, even in class actions (spelling the end of consumer class actions, cheated consumers can only pursue arbitration, as an individual claim). After Concepcion most all companies sent customers amendments to their contracts, which is legal, imposing mandatory arbitration.
What that means, YOUR beef will be limited to going after Sirius via mandatory arbitration. Hint: There’s a reason why corporate America loves mandatory arbitration clauses, it can now cheat people knowing that they will never be sued or held to account. (Concepcion ended those class action settlements for $500 million, $100 going to each consumer. Each cheated consumer is now required to pursue individual $100 arbitration claims.)
Your only real remedy? Take your business elsewhere, or simply don’t do further business with Sirius. You can also tell friends, colleagues and neighbors not to do business with Sirius. Word of mouth is very effective in closing a dishonest, sloppy or unfair business, or at the minimum causing them to lose a few million in potential business.
Look at Sprint. Word got out that Sprint was rude, condescending, and otherwise had horrible customer service. (When I canceled my two Sprint cell accounts in 2003 the Company was at the crescendo of its lousy customer service.) Fast forward to 2011, we saw Hesse on TV repeatedly on his knees apologizing and begging customers to come back. Why? Because Sprint was losing billions every year. Hesse knew that those losses were due in most part to customer defections.
So vote with your wallets folks. In 2013, after the Concepcion arbitration case, it is really all we can do if a business or service angers us.
(Note: I know, it is 50 states, just wanted to see if you were paying attention. I am sure some of you have prematurely fired off a reply before reading this, calling me a “stoopid” lawyer. Your bad 😉
Yes, Cutomer’s can vote with their wallet. It is the most important type of vote to a well run business. Which I am not sure Sirius (now SiriusXM) is. I too am a long time ‘lifetime’ Sirius subscriber who HAS kept all of the literature Sirius sent me upon payment for/of my ‘lifetime’subscription. There is no doubt they have , uuuhhh, ‘changed’ their interpretation of the ‘fine print’ AND the large print. Like many others, after pretty much getting worn out and worn down by terrible customer service, I have voted with my wallet. Allowed additional subscription(s)to expire. NOT going to fight Sirius if/when I change vehicles (now going on 8 yrs of original lifetime radio). Actually enjoying different sources of listening. Not answering their followup survey asking why I left. Feeling pretty ’empowered’….kind of like installing my HD TV antenna and finding out I now get 30 ‘free’ channels. Dish is ‘next’ to be cancelled. Life is good. Better when not fighting SiriusXM.
Hey, typical lawyer, as usual way too many words to say this. “keep it simple, Stupid.” ( concept courtesy of IBM Corp, probably in the 1960’s, but still applies )
I love Underground Garage. Breakfast with the Beatles. Andrew Loog Oldham. Little Steven. I like listening to the DJ comments, stories, history. I don’t get that from Pandora, etc. Plus I don’t own a smartphone to get programming in my car. Worth the money to me. I’ve had lifetime for 6 years. But I’m old and used to paying for things.
I have a Sirius lifetime subscription and recently purchased a Sonos system. Found out today that I’d now have to pay for access to stream content from Sirius that was free for years. Additionally, I bought a car with an XM receiver, and previously paid the fee for an additional receiver in my Ford vehicle (which was Sirius-antenna based). I thought I could actitvate my XM car at the same rate. Wrong. They want to charge for XM and then add the Sirius premium content. I told them I don’t want any XM channels, but would like access to Howard Stern. Again, no help unless I wanted to pay about triple the cost. Since then, I would have to think that they are using the merger as a ploy to generate revenue; when in fact, they are pushing more people away because they can’t get it together and offer a seamless and simple solution. From a consumer standpoint in 2012, I don’t see them lasting much longer with similar free services and think they did it to themselves.
One more thing that the “Lifetime” plan doesn’t cover – Sirius Travel Link. I was just told that if I want Travel Link I need to “downgrade” my Lifetime plan to a 3-year subscription. They would credit me for 3 years but then I’d have to start paying regular subscription rates again. So much for the Lifetime plan.
That is BS! If the verbal contract is recorded why then could Sirus XM NOT FIND MY life time subscription on the computer never mind finding any recorded conversation. I purchased a new vehicle & requested to transfer my life time subscription OMG what a night mare!!!! I spent 1hr & 20 minutes on the phone with their INTERNATIONAL support & basically got no where. First the lifetime was on the wrong vehicle it was on my husband’s truck & not my Envoy as it was suppose to b when purchased, then the representative said she would transfer it to my new Sonata this is finally after an hour. I even went out to my Sonata & gave her the receiver #. I then pd for a one year subscription on my husbands truck (previously paying 1/4ly). Before hanking up I reiterated the agreement to transfer my life time to the my Sonata & that I now had a one year on my husbands truck. She said correct then she says I’m going to have to call you back in a few days on the life time. I said to her ARE KIDDING ME!!!!! I said, We have been on the phone for almost an hour & a half & u r now telling me that this is NOT resolved. Boy was I POed!!!! Well of course I never received the call back. Last week I called Sirus again after a month waiting for them to return my call as I received a letter stating my free trail on my Sonata was going to expire. Fuming I called & spoke with again international customer support. after telling my issues I was transferred told the problem all over again & this rep said the life time was transferred to the Envoy in 3/2012. Yup u got it right the Sirus rep I originally spoke with transferred the sub from my husband vehicle to my old Envoy that I didn’t even have any more! YES REALLY!!!!! Talk about DISSATISFIED CUSTOMER & COMPLETELY POOR BUSINESS ETHICS THAT WOULD BE SIRUS XM RADIO CUSTOMER CARE & BUSINESS. So the second rep spoke w over a week ago was to call me back well of course that did not happen. This past week my Sonata free trail expired & as much as I like my XM radio unless Sirus at a bare minimum transfers the life time subscription back to my husband’s vehicle & transfers his one year subscription to my Sonata then I & my husband will both be done with Sirus and I will past the word on to every contact I have, post it on every network that I am a member of. Yeah agreed Sirus radio does not have a clue about customer satisfaction & this comes from a person (myself) who has owned her own business in the service industry for 23 years. Come on Sirus step it up!!!!
Hi Sue,
The exact same thing happened to me today! I swear it is fraudulent – I knew even before I called them that it would be a couple hours of my day. I have the lifetime service on two vehicles which apparently means nothing! If there were a class action suit against them, I would certainly join in on it!
Tom
I would join the class action suit also. Before trading vehicles I verified that my Lifetime was transferrable on January 7, 2014. They told me to call back when I received a notice after my free trial period and they would transfer. I received the notice today, called spoke with # 1 Rep -she said she would transfer me to # 2 Rep and she would transfer. # 2 Rep said she would transfer me to # 3 – # 3 said it was not transferrable and the dealership had cancelled my subscription. I asked for their Supervisor. About 10 minutes later, the Supervisor came on the line and said there was nothing she could do. I for Corporate’s address and the names of all the Reps and will send a letter to Corporate.
I concur about the companies stability, a few years ago we purchased a Ford with 6 month free Sirius radio, once the six months was up I renewed for 2 years. After the two years was done we started receiving bills that were already 30 days past due. Then started getting calls from a collection agency for $42 dollars they claimed was owned. Crazy I thought, spend more getting the $42 then $42, not worth Sirius or the collection agency time. They were vary rude and not the collection agency or Sirius would even lessen about the bills received being already past due and the fact that I never received any notice or new statements and the radio had not worked in the last few months. Said there was not way to test that but that was a lie. I just paid the $42 dollars and was done with them, will never do that again. Would advance everyone to be careful, billing department is horrible and the billing statement then showed absolutely no info except what they thought you owned. Terrible business ethic!!! They will most likely go under unless change the way they do business.
Was it an actual collection agency or in house, a number of companies have their own in house “collection agencies” because it’s easier to scare people into paying if it’s an ‘agency’ doing the calling rather than the actual company.
In my opinion, sirius will continue to cut it’s own throat by deception, fine print and extremely poor customer service. Definitely would not buy stock in sirius/xm.
have had a lifetime sub since 06, and haven’t had any problems. I am not sure how no one knew about the transfer fees, as when i was signing up the agent told me of the limit of 3 and the costs associated. I am just disappointed that now i cant get another lifetime, I have the sub on a hardwired unit in my truck (not installed by the automaker, its a aftermarket head unit) and am looking to get another vehicle this year and don’t want to transfer it since i am keeping the original vehicle.
the only complaint i have is that if you have a lifetime membership you should be grandfathered in and allowed to buy other lifetime’s, since they will never again offer them.
I was givin a Kenwood Here2Anywhere KTC-H2A1 free from a ad I saw posted on a frecycle site, the woman was divorced and said it was her husbands and was in the closet for 2 years, I was expecting to have to activate it but it worked when I pluged it in and it has been working for 3 years now and it is still active on all stations, I figure it had a lifetime activation since it still works? I just wish I could find a car dock for it since I was only given the home dock and remote, this was a pleasent suprise I use it in my workshop a few days a week I don’t know how long these units last but it has been discontinued for years now, I know they were supposed to report is as sold or givin away but she had no idea it worked and I am going to use it till it dies!!!
Same here. A little over a year ago I bought a Sirius Sportster from Craigslist after my other one died. It was salvaged from a semi and was still getting a signal. Every once in a while there are some weird notices on the display but I still get all the channels. I even transferred the credits remaining on my dead reciever to a relative’s account. Boo ya!
I wasn’t offered the writing to look for fine print when I was offered the lifetime subscription. I was purchasing one year and they offered it – I asked clarity questions – when I purchase a new car will it be covered and transferrable? yes. Any charges? no How often can I do this? As long as you do not cancel the lifetime subscription. Any additional fees or hidden charges/limitations? no. 500$
Now, I bought a new car and I was told I can only transfer it once for a $75 fee.
Maybe I should have been more conscientious but maybe this company shouldn’t be so devious in their representation either.
I got that same spiel, it was total bs, only able to switch once, second time I was told “that was a courtesy” never going back, I will use my iphone????
Just hung up on sirius idiots in accounts dept. I have two lifetime subscriptions, one for my husband and one for myself. I have transferred both memberships, one from portable to truck then non-factory bought auto radio then new truck and one on my new vehicle then transferred to another new vehicle 2 years later and tried transferring to new vehicle I purchased this year. I was told that they don’t transfer memberships to new vehicles which I never was told when I purchased the lifetime membership. In fact, specifically asked the dealership on the second vehicle purchase if it can be transferred to our lifetime subscription and was told yes which in fact was done by sirius every time, so far a total of 4 transfers for each of our 2 new vehicles with no transfer fees. Now they are telling me they don’t do that, tech support said it can’t be done and never have done it. Well told idiot to look at my account and you will see where it was done. He pulled it up and said yes I’m showing it was done and I don’t know why. Well I don’t give a shit why. Don’t tell me it can’t be done, you don’t do it and never has been done when I and sirius have proof that it was done. The guy I was talking to said his supervisor said the same thing and I can submit a dispute online. I said I was going to email the president of sirius with their BS cause they have transferred service for me 4 times and two different memberships and now won’t do it. When I asked for her name, she refused to give it and only after arguing with the guy did she finally say her name, which probably was a lie anyway. I don’t care what their agreement says. They’ve done it before and should do it again. Why is it you can swap a membership if it’s not a lifetime subscription to another vehicle? That’s the whole point in buying a lifetime membership which of course is not what they say it is. Have notes written from years back where agent said lifetime subscriptions are transferrable on purchase of new vehicles which has been true until this year. I guess she didn’t know what she was talking about or they’ve changed their rules since 2006. Pisses me off
I bought a lifetime subscription to Sirius in 2006. I’ve transferred twice with no problems (one time it was because my car was totaled in an accident!) I just got a new car, called to transfer and there was the $75 fee!! I argued, but they wouldn’t budge. There should be an attorney out there who would be willing to start a class-action law suit!!
Sound familiar…..almost exactly as it was explained to me, yet they decided to not honor this plan, after taking the $$