The recording function is why I got the device. I like listening to cable news programs. I record hours of the stuff in the evening and early morning while I am asleep. I listen to the recordings while in the car or on airplanes. Frankly I rarely listen to live radio.
The techs have no clue. The recording on the phone and the script that they were told to read from that I guess went out yesterday just tells them to say there has been a nationwide outage and they are working on it. When I tell them I can manually tune in all the channels I've tried but my station browsing menu and recording functions are baked they don't know what to say. I was told to update my radio's software by an incompetent tech. I asked her what the update number for the ZAP was. She didn't even know what a ZAP was. I politely called her out on this. Needless to say I immediately experienced one of those mysterious disconnects where the line just goes dead.
Anyway if the radio is permanently dysfunctional they are going to need to give me a new one and new docks. This is ridiculous. I've been paying my subscription faithfully for years. The least they can do is shoot straight with us and tell us what is going on.