Someone at SiriusXM told you to send in a letter to cancel? When was this? That is mind blowing. I have never heard of this happening before. You can cancel over the phone.
Someone at SiriusXM told you to send in a letter to cancel? When was this? That is mind blowing. I have never heard of this happening before. You can cancel over the phone.
Charles LaRocca
SiriusBuzz Founder
Be aware that, regardless of how long you have been a Sirius customer and your subscription expires (i.e., you cancelled at the end of the term) and call to restart the service, they will try to add an "Activation Fee" to your bill when you attempt to renew.
Charles LaRocca
SiriusBuzz Founder
If you're calling in all the time to have it waived, they're going to stop waiving it. It's documented. Doesn't sound like he's a new user to me. SiriusXM is obviously not the only company that charges an activation fee. Automatic renewal is their for convenience, so it doesn't just randomly shut off while you're listening to it. Like I've said before, don't like auto renewal, stick with invoice, or don't even bother to sign up.
Where is it documented? I'd like to see this document you speak of. I have been a subscriber since 2005 and have had a myriad of subs and different radios and I have NEVER paid a reactivation fee. I've never even had a CS rep suggest it. However, I have had CS reps say on multiple occasions "I am going to go ahead and wave the activation fee for you" without me saying a word.
Also, the promos that SiriusXM sends out to members trying to entice them to come back all waive the activation fee.
Anyone paying a reactivation fee is a rube.
Charles LaRocca
SiriusBuzz Founder
The documentation I speak of is the notations on each account that I stare at all day. I also listen to the sales agent all day charge customers for the activation fee. It's nothing new, & if you're going to constantly shut off & on your radio, you're bound to be charged the activation fee a few times.
Charles LaRocca
SiriusBuzz Founder
Believe me, there's agents that refuse to do things all the time, on purpose. For instance with your example, call in & cancel every six months & wait for the 6for25 offer. That can be stopped by simply clicking two buttons. The customer will receive ZERO mailings on reactivating a radio, it's honestly not that hard, as I watch people do it all day long.
It's honestly quite pathetic that there's THOUSANDS of customers that do this on an annual, semi-annual, or 5mo basis. It's almost sickening. The world of retention is utterly ridiculous, which is why I'm glad I won't have to listen to customers complain, just to throw a bone at them day after day for very much longer. Customers who don't pay the activation fee, can honestly have it, because when their service renews at the end of that 6for25 & they call into late too cancel, they don't get anything back beyond 30 days either way, so it's a win win for SiriusXM. True story.
And yes, as a matter of fact I do. I work in the retention department.
Last edited by joeepistonee; 05-09-2013 at 11:25 PM.
Which is why people should call until they get a rep willing to work with them. I'm not ragging on SiriusXM, this holds true for any company offering a service.
Because you are leaving or because SiriusXM is dropping their retention department?
Charles LaRocca
SiriusBuzz Founder