Someone at SiriusXM told you to send in a letter to cancel? When was this? That is mind blowing. I have never heard of this happening before. You can cancel over the phone.
Be aware that, regardless of how long you have been a Sirius customer and your subscription expires (i.e., you cancelled at the end of the term) and call to restart the service, they will try to add an "Activation Fee" to your bill when you attempt to renew.
Also, the promos that SiriusXM sends out to members trying to entice them to come back all waive the activation fee.
Anyone paying a reactivation fee is a rube.
The documentation I speak of is the notations on each account that I stare at all day. I also listen to the sales agent all day charge customers for the activation fee. It's nothing new, & if you're going to constantly shut off & on your radio, you're bound to be charged the activation fee a few times.
Believe me, there's agents that refuse to do things all the time, on purpose. For instance with your example, call in & cancel every six months & wait for the 6for25 offer. That can be stopped by simply clicking two buttons. The customer will receive ZERO mailings on reactivating a radio, it's honestly not that hard, as I watch people do it all day long.
It's honestly quite pathetic that there's THOUSANDS of customers that do this on an annual, semi-annual, or 5mo basis. It's almost sickening. The world of retention is utterly ridiculous, which is why I'm glad I won't have to listen to customers complain, just to throw a bone at them day after day for very much longer. Customers who don't pay the activation fee, can honestly have it, because when their service renews at the end of that 6for25 & they call into late too cancel, they don't get anything back beyond 30 days either way, so it's a win win for SiriusXM. True story.
And yes, as a matter of fact I do. I work in the retention department.
Last edited by joeepistonee; 05-10-2013 at 12:25 AM.