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Thread: beware of "automatic renewal"

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  1. #1
    davebuck is offline
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    beware of "automatic renewal"

    Beware of Sirius Radio!! They have a fradulant method of theft. When you sign up and give sirius your credit card, you are automatically set up for automatic renewal!! If you sign up for anything longer than 1 year program, you are billed for a renewal without your consent. Most of the time, your credit card will have already expired. Then you are sent to collections. The collection company then tells you to call sirius radio to "correct" the error. Sirius Radio then tells you to call the collection company. Sirius will tell you that they are supposed to inform you of this when you sign up but as I have had sirius in 3 different vehicles, I know this is a LIE!!!

    BEWARE!!

  2. #2
    Newman is offline
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    Joined: Jun 2007 Location: Dallas Texas Posts: 1,162
    There is nothing fraudulent or "lying" about it.

    It is in the disclaimer that you agree to when you call and provide the information by phone. XM does the exact same thing (and HAS done it even beforer the merger). You get a "bill" in the mail about a month prior to the due date that states you need to call or it will be renewed automatically.

    I have XM, and have had this done to me. I simply called with a new CC number and they change it in the system.

    My parents have Sirius, and their's renews automatically as well, but they do get a bill prior to the renewal, every time.

    Is there any background to this story you are not telling us? Did you move and never change your address with them? Did you get a bill but throw it away without reading it because you wanted to cancel? Before they can send you to collections, they are supposed to attempt to contact you. Did you ever recieve a phone call or a letter from them?

    I have NEVER had an issue with customer service from EITHER company, and I have delt with both because I usually make the calls for my parents.

  3. #3
    J56D is offline
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    Hmmmmmmmmmm

    I find it interesting that Davebuck joined today and immediately writes not one but two slanderous posts.

  4. #4
    Newman is offline
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    They were not two posts, they were basically the same post on two different forums. He is lucky that I am not a moderator in the Sirius Buzz Radio forum, or the one there would already be deleted. Tyler will take care of it as soon as he gets off of work, if not sooner.

    You will however notice that I have not deleted the one here. We do not want to squelch anyone's voice. There is just absolutely no reason for him to post the same post twice in two different forums. He probably will never even come back to look, he was just venting about his frustration... but in my experience, Automatic Renewals is done in a LOT of industries, and I do mean a LOT. (Cell phones do it even when you do not have a contract, Credit Cards do it and charge the "annual fee" without notifying you to cancel if you do not want the fee...). It is always given in the disclaimer (I have heard both Sirius's and XM's disclaimer, and it is there on both of them. Most people do not listen to them.)

  5. #5
    SiriusBuzz is offline
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    Joined: May 2007 Posts: 2,460
    I removed the double post.

    That being said this guy is full of crap. No collection company tells you to call Sirius, they simply hound you until you pay. You know this guy is lying because the collection companies sole job is to make sure scumbags who don't pay their bills will not bother the company they went into collection with in the first place.
    Charles LaRocca
    SiriusBuzz Founder

  6. #6
    siriuscanadian is offline
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    Joined: Sep 2008 Location: canada Posts: 10
    Why worry about automatic renewal? Most people are going to renew, otherwise what good is the equipment
    Much better to simply sign up for a lifetime subscription while they are still being offered. I believe they will even credit the remainder of your existing term. Sirius Canada does, quite sure Sirius in the US does as well.

  7. #7
    Mark Montgomery is offline
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    Joined: Feb 2013 Posts: 1
    I'm glad that you are having a good customer experience. I did not. The collections person transferred me to a 'cancellation specialist' who put me on hold for approx. 15 minutes after I was forced to listen to his different sales offers. First pay 6 months, get 6 months Free. Next, 6 months for 25 bucks....I can't tell if I am actually cancelled or not as he couldn't give me a confirmation number. I understand that Sirius/XM needs to show industry analysts 'subscriber growth' to keep the short term stock price up, but more effective customer service would pay dividends in the long run.

    There are so many angry and insulted former customers there is likely to be some sort of class action if there isn't one already.

    Quote Originally Posted by compresion67 View Post
    thank you. very helpful.
    Last edited by SiriusBuzz; 02-24-2013 at 11:07 PM. Reason: Triple post

  8. #8
    otone is offline
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    "Most of the time, your credit card will have already expired."

    Sounds like a guy who is way overextended on his credit and bouncing around 6 month credit card deals.

    Same thing happened with me on a Barnes and Noble membership. I didn't have time (ok, didn't want to) to read the fine print at checkout. Had a cryptic charge on my credit card. Once I figured out it was B&N, simply called them up and got it cancelled. It was kind of sneaky of them though as they gal at checkout didn't tell me (although doubt she knew) and no sure it is reasonable that I should read all the fine print at the checkout. Of course had the OP not been cycling in and out of credit cards, he probably would have seen the charge and been able to get it taken care of quickly with no drama.

    Moral? Get yourself out of credit card debt, keep a minimum amout of cards (I only need 1), and pay your bill every month. I got myself in the same situation and it took me years to claw my way out of the hole.

    Now??? Now I have all kinds of disposable income to throw down a different hole... SIRI :-)

    Can we please get some good news?

  9. #9

  10. #10
    jimpsy is offline
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    Joined: Mar 2013 Posts: 1

    Crooks

    Quote Originally Posted by compresion67 View Post
    We cancelled our Sirius after having it for 2 years because we were selling our truck. When we called in they said we had to send a letter,and we did. Now my elderly father also did this and still had his card charged so when I sent the letter I cancelled my card and had a new one sent. Well guess what a few months down the line we start getting the collection calls. I've simply told them take a hike when you couldn't put it on the card you should not have continued the subscription.

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