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  1. Debbie is offline
    Junior Member
    Debbie's Avatar
    Joined: Sep 2018 Location: Indiana Posts: 1
    09-28-2018, 06:29 AM #1

    Unhappy All channels seem like they are skipping

    I’m having issues with my service on every channel it’s skipping like a old record that has an scratch. My car is a week old so I’m not sure what I can do to get it to stop skipping and play a complete song even

  2. Rewind is offline
    Legend
    Rewind's Avatar
    Joined: Oct 2017 Location: Glendale CA Posts: 12,045
    09-28-2018, 02:16 PM #2
    I assume there are no skipping problems with AM-FM radio? If the unit has a reset button, reset it. Then make sure the antenna connections are secure. If the skipping persists, refresh the signal:

    https://care.siriusxm.com/retailrefr...#/refreshradio

    If the skipping still persists, you may need a better antenna. You can also try disconnecting the car battery, then re-connecting it. This will force the receiver to reset. This usually resolves the skipping problem but of course you will have to reprogram your presets.

    As a last resort, take the car back to the dealer and have the unit replaced.

    I hope thes sug estions resolve yo r skip ing pr blem. (See what I did there?)