Every 6 months or so, the Sirius XM APP or website does not recognize my password and I have to call and reset it. I have talked to support on the phone as well as online and they said they are sending me the link for a password set. I have been waiting for it over two hours. I got back online and verified the email again and they said they have resent the link but "it might take awhile". Why is it I'm paying so much for this service and there support is so weak? Has anyone else had this problem?