I am beyond words for how they run this company. I signed up for a free trial in September of 2013. I cancelled before I would recieve charges to my account. In January 2014 while reviewing my account I noticed that I was still being charged for a service I cancelled and did not want. I called customer service and they said they would cancel it and refund me the last charge, due to a 30 day policy. Now it is February and I am STILL being charge for something I cancelled for the second time now. I am extremely mad and frustrated with the company and employees and how they operate there business. NEVER sign up for an internet subscription with Sirius XM. They will continue to charge you even after you cancel! They use an excuse of a 30 day policy so you can't get your money back. It's such bull!