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Thread: XM Radio in my truck not working

  1. #1
    antuns is offline
    Junior Member
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    Joined: Dec 2014 Posts: 2

    XM Radio in my truck not working

    Hello
    I have a '09 Escalade, which i purchased used. It has a built in unit, which is supposed to receive XM Radio. All I am able to receive is the preview channel 1. I have tried to get my radio to work with a subscription, and after numerous failed refresh, and reset attempts...i gave up. One day I tuned in to XM and all 120 XM channels and categories were working on the 2 week free trial. I contacted Sirius support and asked them why I was able to receive free to air for two weeks, but unable to do so with a subscription.
    This is what they replied.

    Hi Tony,

    Thanks for your reply.

    We can confirm that we have heard back form SIRIUSXM IT. They have
    explained that the signal provided during our Free To Air promotion is
    an "unprovisioned signal". Essentially, this means the signal for FTA
    is completely different from the signal we use to activate a paying
    subscription. As such, it does not confirm that your radio is capable
    of receiving a SIRIUSXM Canada subscription.

    They still agree that the chipset installed in your radio is not capable
    of receiving a signal from SIRIUSXM Canada. We do apologise for any
    inconvenience this may cause.


    Sincerely,

    Steven M
    SIRIUSXM Customer Care
    [/I]
    [/I]

    Has anyone heard of this?... because i am not buying it.

  2. #2
    SiriusBuzz is offline
    Head Honcho
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    Joined: May 2007 Posts: 2,536
    Is a US vehicle? The US, and Canada signals/feeds are different.
    Charles LaRocca
    SiriusBuzz Founder

  3. #3
    antuns is offline
    Junior Member
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    Joined: Dec 2014 Posts: 2
    Quote Originally Posted by SiriusBuzz View Post
    Is a US vehicle? The US, and Canada signals/feeds are different.
    I am in Canada. The vehicle was imported from the US though!.. would that make any difference?

  4. #4
    SiriusBuzz is offline
    Head Honcho
    SiriusBuzz's Avatar
    Joined: May 2007 Posts: 2,536
    Yes, the signals and services are totally different.
    Charles LaRocca
    SiriusBuzz Founder

  5. Ad Fairy Senior Member

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