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Thread: Sirius/XM selling customer info?

  1. #11
    CarlSpackler is offline
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    Joined: Apr 2014 Posts: 1
    I subscribed to this forum specifically to respond to this thread. In September of 2013 I was fortunate enough to be given a company vehicle. The truck was satellite ready & my work saw no problem with me activating it as long as I maintained the account. I activated the truck but a few days later saw a $170 charge on my CC from Sirius. Upon investigating I saw another vehicle was added to my account, a 2012 Cadillac. It was a mixup & the account was credited and cleared. No problem.

    Now how this relates to this thread... I have been getting calls and letters from a company called Vehicle Protection Center who are asking me to extend my warranty on my 2012 Cadillac & my 2010 Chevy. My only conclusion is that this is coming from Sirius. Neither vehicle has any association with my name other than my Sirius account.

    I have tried to make this case to them on Facebook but the only response I get is "we assure you we do not sell your information". My response was it was either hacked or they really don't know what's going on in their own company. I have done many different searches on Google and most of them have linked Vehicle Protection Center with their Sirius/XM subscription just like I found here.

  2. #12
    Cora is offline
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    Joined: Nov 2013 Posts: 3
    In the privacy policy it states that they can "share" your info with companies that you may be interested in. So in fact they do not "sell" your info. Please know this is a huge company, owned by an enormous company (Liberty Media) so your info is flung far and wide.

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  4. #14
    The Hedgehog is offline
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    Joined: Oct 2014 Posts: 1
    Well they sold mine too or they own a sideline warranty company. I am having the exact same experience. It did not take me long to figure this out. I acquired service for a gift for my sister. I have another for my wife. Neither car has not been to a dealer since they have owned it. Sirius is the only company that has my number associated with these cars. At first I laughed about it mostly and asked them to take me off the list. After a bunch of calls I am pretty irritated. Heck, my sister has not had service for two years now!

    I called them and they told me the same thing. That means that the extended warranty guys must be an affiliate.

    In addition to their customer service being poor at best, they now bombard you with marketing calls. I keep the service so my wife can listen to the news as opposed to radio shows when she commutes to work. I am exploring other possibilities now.
    Last edited by The Hedgehog; 10-22-2014 at 09:10 AM.

  5. #15
    SiriusBuzz is offline
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    Joined: May 2007 Posts: 2,626
    Quote Originally Posted by The Hedgehog View Post
    Sirius is the only company that has my number associated with these cars.
    What about your insurance company? They know about your car and have your phone number right?
    Charles LaRocca
    SiriusBuzz Founder

  6. #16
    Scarlettena is offline
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    Joined: Mar 2015 Location: Wisconsin Posts: 4
    Sirius XM does not sell your information/ at least that is what they tell thier employees. I am a listener care rep, and in training they disclose that we do not sell that info to other parties.

    The reason they already knew what kind of vehicle it was is because when you give us a radio ID or VIN of a vehicle with built in Sirius or XM radio, the Radio ID is listed under that certain vehicle

  7. #17
    Dlphnmolly is offline
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    Joined: Mar 2015 Posts: 1
    I too have proof that siruisxm sells your info. I too have gotten these calls. I subscribed with my previous vehicle and Sirius spelled my name wrong in the billing. They called me Holly instead of Molly. They also had my maiden name on file instead of my married one. I never corrected it because I didn't think it was important. A year later I receive calls asking for Holly and my maiden last name. Literally no one else has that information. They lie about what they do.

  8. #18
    Annastasia Beal is offline
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    Joined: Aug 2015 Posts: 1
    I work for an auto warranty company & we buy info from Sirius Xm. If you've registered your car with them, we have your information.

  9. #19
    SiriusBuzz is offline
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    Quote Originally Posted by Annastasia Beal View Post
    I work for an auto warranty company & we buy info from Sirius Xm. If you've registered your car with them, we have your information.
    Can you prove that? My car is registered with them, what information do you have on me? I'd be happy to take this conversation private to verify your claim.
    Charles LaRocca
    SiriusBuzz Founder

  10. #20
    CancelledSirius is offline
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    Joined: Oct 2015 Posts: 1
    Quote Originally Posted by SiriusBuzz View Post
    Can you prove that? My car is registered with them, what information do you have on me? I'd be happy to take this conversation private to verify your claim.
    I can prove it and just cancelled my sirius account because of it:

    How do I know you ask? Every few months I google myself to see what records exist on various search engines. Today, I found http://vin.place/index.php#search[1] which listed one of my cars associated with my full name, address, VIN and model number. On a whim, I backed up to the search feature and plugged in my last name (to see my other family members), and the only other car that popped up was for me again.
    What's interesting, is that the other car it showed me was not mine. My car is a 2007 Mercedes Sedan, and it showed me a 2008 Mercedes Convertible. But I recognized the car it showed me. You see, when I first purchased my car, the sirius module had been removed by the PO. I did some research and determined that a W211 E-Class mercedes radio was the same model number as a 2008 Mercedes SLK radio. I found one in a junk yard off a wrecked car for 10% of the cost that Mercedes would charge me new and bought it. I plugged it in and to my surprise it was so recent it still had a few month's subscription left.
    When the subscription ultimately expired, I called in Sirius to pay for it. When they pulled it up based off of the ESN/SID, they asked me to verify that my car was a 2008 Mercedes SLK. I went ahead and explained to them where the radio came from and gave them all of the new relevant info.
    Well I guess that means that on my account there were now two VINs. One for the MB Convertible SLK and then the one for my actual car.
    So when I plug in my name on vin.place, it shows me two cars. One, my real car, the other has my correct name and address, but every other attribute is pulled from the wrecked SLK that my radio came from. That is the ONLY possible explanation for how this random website has my name associated with that SLK is that SiriusXM has sold my information, as there is no where else where that VIN would be linked to me.
    Shady..... but I guess I shouldn't be surprised. Mods can message me for screenshots if they want proof.

  11. Ad Fairy Senior Member
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