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Thread: Not sure exactly where to post this, general questions regarding service.

  1. #1
    Andrew MacLennan is offline
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    Andrew MacLennan's Avatar
    Joined: Dec 2012 Posts: 1

    Not sure exactly where to post this, general questions regarding service.

    Thanks in advance for anyone who can help me. Here is my situation:

    (I'm Canadian if that makes any difference with my question)

    I bought a sirius radio with boombox bundle for my dad for Christmas I am a sirius subscriber but I only have online I never bought a radio for my car.

    Since the weather is so bad here we cant install the radio on the car at the moment but since my dad works construction I still wanted him to be able to use the boombox while at work. I plug in the receiver and place in a southern direction right by the window and all I will get is an acquiring signal notification, nothing else I had it plugged in for hours with no change. Also, when I tried to send an activation signal to my radio using my SID/ESN it says it's invalid.

    here are my noob questions:

    Do I have to install in my dads car first before I can use the boombox/can I just use the boombox while waiting for the weather to get better?

    Do I have to buy a brand new subscription so my dad can use this or can he use mine?

    Will I get a signal before I send that activation signal or only after?

    Will My SID/ESN only be valid when I buy a brand sew subscription?

    I am thankful for anyone who can help me out as I leave tomorrow and my old man isin't exactly technically savvy.

    Also, I am only here bugging you guys as I can find nothing in my search online fro answers and I sent an email to customer support but that was 2 days ago.

  2. #2
    joeepistonee is offline
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    Joined: Dec 2012 Posts: 18
    If it's a new radio that came in the bundle, it more than likely already came active. Find your ID/ESN & call in to see if it's active first, because you will need a separate subscription for that radio. If it's the same platform, such as XM & XM, or Sirius & Sirius, add it to your account to get the multi-radio discount, which is %30 off the regular subscription cost. Once you find out if it's active or not, the signal should be sent to it & become active. If the rep ends the call before the radio is actually active, call the 1-855-MY REFRESH number to send yourself a signal.

    Hope that answers your questions. If you have anymore, just ask.

  3. #3
    SiriusBuzz is offline
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    Joined: May 2007 Posts: 2,489
    Quote Originally Posted by Andrew MacLennan View Post
    Do I have to install in my dads car first before I can use the boombox/can I just use the boombox while waiting for the weather to get better?
    It doesnt have to be installed anywhere. Once its activated, its activated.

    Quote Originally Posted by Andrew MacLennan View Post
    Do I have to buy a brand new subscription so my dad can use this or can he use mine?
    You will need a new subscription for a new radio. Side note: they do offer discounts to users who have multiple subscriptions.

    Quote Originally Posted by Andrew MacLennan View Post
    Will I get a signal before I send that activation signal or only after?
    You should get a basic default preview channel before you activate the radio. I think its 184. If you aren't getting anything, make sure you have a clear view of the sky... in other words, step outside.

    I hope that helps. Welcome to the forums
    Charles LaRocca
    SiriusBuzz Founder

  4. Ad Fairy Senior Member

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