My radio and reception have been flawless for my 6 month trial. Not one time have I lost a channel. Then my trial ran out so I subscribed online. Sent the refresh signal and was happy again. After 10 minutes, I lost all channels and saw "unsubscribed" flash on the screen. I DID hear the preview channel and it's phone number. That tells me that I am receiving a signal from the satellite. So I called the phone # on the screen, got the refresh, the screen said, "subscription updated, press any key to continue." Soon I was listening to music again.
Next day, I start my truck, and I can't hear any audio but I do see all my channels and tags (station name, artist name, etc...) then the sound just starts with no warning and plays for 5 minutes before quitting again and giving me the "unsubscribed" message and dropping all my channels leaving me with the preview channel. So I called the phone # on the screen, got the refresh, the screen said, "subscription updated, press any key to continue." Soon I was listening to music again. Repeat, repeat, repeat
I have called customer service at least 6 times but they don't know anything. They say it's my radio. I say it's their signal. I told them I didn't think it was possible for my radio to unsubscribe from their service of it's own free will. I receive their preview channel just fine. Has anyone else had this problem?