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Thread: Sirius Internet on a Grace Digital Radio

  1. #1
    johncoll53 is offline
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    Sirius Internet on a Grace Digital Radio

    *I recently purchased a Grace Digital Internet Radio that is compatible with SIRIUS. I have the SIRIUS premier package and Internet subscription and I am able to listen to the MLB games on channels 840 to 869 on this radio as well as every other SIRIUS channel.

    My question is, will I also be able to listen to the NFL games as well and if so when?* I was able to listen to an NFL game this past Sunday on my computer using the stations 800-831. The issue I have is, *I was not able to listen on the Grace Digital Internet Radio I have. *On the Grace Radio all I was getting on the 2 team channels that had a game
    broadcast last Sunday was a talk show replay from the MLB network.

    I have talked to 5 customer service reps at Sirius and sent 2 emails to them and still cannot get an answer. I would appreciate any help anyone can give me as I cannot understand why only these channels are a problem.

  2. #2
    SiriusBuzz is online now
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    Which Grace radio do you have?

    When you say you were not able to listen to them on the Grace radio, what does that mean? Did the stations 800-831 not exist? Or were those stations dead air?
    Charles LaRocca
    SiriusBuzz Founder

  3. #3
    johncoll53 is offline
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    Thank You for your reply.
    I have a Grace INNOVATOR X (Model: GDI-IR2600) radio. On the Grace Radio the channels 800 thru 831 DO exist. The issue is the programs/audio being broadcast on the Grace Radio is different than what comes thru the Sirius Internet Broadcast thru their website on my PC.
    For example, today, Channels 800 thru 821 on the Grace is airing a replay of the show that aired on the MLB Network this morning while the same channels on the Sirius website on my PC is airing constant previews of all the Genres and what channels they can be found on. The NFL channels are the only ones where this occurs. All the others match on the Grace Radio and Sirius site.

  4. #4
    SiriusBuzz is online now
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    Very strange. Have you tried to contact the Grace support team?
    Charles LaRocca
    SiriusBuzz Founder

  5. #5
    johncoll53 is offline
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    Yes I did and they told me it is a SIRIUS issue, not Grace. I have talked to 6 people at SIRIUS and sent 2 emails and cannot make any headway.
    The repiles to my emails continue to reference what subscriptions I need even though I have made it clear I have the correct packages and can hear every other channel. I can't make it any clearer to them.

  6. #6
    SiriusBuzz is online now
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    I cant promise anything but, I am working on it
    Charles LaRocca
    SiriusBuzz Founder

  7. #7
    johncoll53 is offline
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    thank you...good luck

  8. #8
    johncoll53 is offline
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    A small update regarding this. Based on the NFL games being played tonight it appears that channels 822 thru 831 are working correctly. However, channels 800 thru 821 are still playing different audio (from MLB).

  9. #9
    SiriusBuzz is online now
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    Is it still an issue? SiriusXM got back to me and said "We confirmed that content is the same on the Grace radio as on the online player. The two players are out of sync by about 30 seconds, but it’s the same content."

    If that is not true on channel 800-821, I would like to let them know.
    Charles LaRocca
    SiriusBuzz Founder

  10. #10
    johncoll53 is offline
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    Charles..

    Quote Originally Posted by SiriusBuzz View Post
    Is it still an issue? SiriusXM got back to me and said "We confirmed that content is the same on the Grace radio as on the online player. The two players are out of sync by about 30 seconds, but it’s the same content."

    If that is not true on channel 800-821, I would like to let them know.
    Thank You for looking into this. Turns out it was a Grace issue that was just corrected a couple of days ago. Apparently there was an issue where the radio was infected with "noise" in the coding. They were able to resend the code and all is well. Again, thank you for your time, effort and reply! John

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