Joined: Jan 2012
Questions? I have answers....
Hey, so I have read a lot of complaints about the service at sirius... sooooo here I am, I work for the company at one of the actual North American sites. I have been on product support, cancellations, billing, and marine & aviation teams. I will not give away anything classified or that could otherwise get me fired.
First off, our cancellation department isn't as bad as it sounds. They get qualitied for things that actually tick you off, and their job depends on how many people they can save... not cancel, 53% is the pass rate. And if we are busy... don't hang up and call back, you land at the end of a long line, more pissed than before. Just call, let us offer our offers, and give you whatever you need... want the offer? take it. Don't? Just let them talk. Want your money back? Let us fight our supervisors for it... don't fight us. We will get it to you if you let us. I know not every site is the same, but at ours we work for the customer not the company. We get paid to help you, and today alone I gave out $8563 worth of promotions, refunds, and credits to customers. and most of that was just for their patience.
So, if anybody has a question needing answering do not hesitate to ask.