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Thread: Suddenly stuck on Acquiring Signal - SR-H2000 Tuner and SHDK1 Outdoor Home Antenna

  1. #1
    pc79 is offline
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    Joined: Sep 2011 Posts: 2

    Question Suddenly stuck on Acquiring Signal - SR-H2000 Tuner and SHDK1 Outdoor Home Antenna

    Hello all, I installed a new SR-H2000 tuner and a new SHDK1 Outdoor Home Antenna for my
    grandfather 2 weeks ago. I activated the radio and everything was working fine
    with a strong signal for 2 weeks. He loved it.

    While he was listening a few days
    ago, everything suddenly cut out. The tuner has been stuck on "Acquiring
    Signal" for a few days now and I can't figure it out. Nothing has changed. Should
    I try relocating the antenna? Should I exchange the antenna for a new one?
    Should I exchange the tuner for a new one?

    I'm not sure what to do at this
    point. Everything was purchased brand new 2 weeks so I'm hesitant to send
    anything back and would like to avoid the exchange unless absolutely
    necessary. I checked the RG-6 cables and they seem fine, but I have yet to
    climb up to the antenna and unplug it and plug it back in. I'm not sure what
    that would do though because nothing was changed. My
    grandfather was on the phone with Sirius for an hour and they couldn't figure
    it out. Any advice would be greatly appreciated. Thank you.

  2. #2
    SiriusBuzz is offline
    Head Honcho
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    Joined: May 2007 Posts: 2,508
    I would try manually pointing the antenna in all directions to find the best signal. I am pretty sure the best direction is due south.
    Charles LaRocca
    SiriusBuzz Founder

  3. #3
    pc79 is offline
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    Joined: Sep 2011 Posts: 2

    Thumbs up

    Thank you for the suggestion. We tried moving the antenna around today but it didn't do anything. My grandfather spoke with Sirius and they will be replacing the tuner and antenna for him. Hopefully that should fix the problem.

  4. #4
    SiriusBuzz is offline
    Head Honcho
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    Joined: May 2007 Posts: 2,508
    Strange, it seems so unlikely that the hardware would go bad in 2 weeks time. Hope the new hardware works out for you.
    Charles LaRocca
    SiriusBuzz Founder

  5. Ad Fairy Senior Member

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