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Thread: Sirius XM iPhone app issues / support

  1. #1
    dyers is offline
    Junior Member
    dyers's Avatar
    Joined: May 2011 Posts: 1

    Sirius XM iPhone app issues / support

    Hello. Can anyone tell me where I can get support with the Sirius XM iPhone app? "Support" link on the app page at the iPhone store does not take me to anything helpful. Calling Sirius customer support connects me to people who have zero idea what I am talking about. Does support exist for this software?

    The two issues I am seeing are:

    Constantly disconnected saying I'm "logged in elsewhere". I am not. When this happens I can't just go back to my desktop and click the icon again, like used to work with the old version of the app. I have to explicitly kill the app process on my phone and restart it and reenter my login and password, or it just hangs at the white "checking credentials" screen forever. Super annoying and not something I feel I should be paying monthly to deal with.

    Also, the volume used to stay on when I would lock my screen or go to another app (it would play in the background). It no longer does that. If I try to lock my screen to prevent accidental pushing of buttons, the volume fades out. Same if I click back to my desktop to check email. This "feature" never existed before and I am not enjoying it. I cannot find an option to change this behavior.

    Thanks for any help anyone can provide.

  2. #2
    faizal.hardmoney is offline
    Hey still trying to fix this? I would just call Sirius because I don't think they have a dept dedicated to the app.

    This is their # 1-866-635-2349

  3. #3
    howardopieanthony is offline
    Junior Member
    howardopieanthony's Avatar
    Joined: Aug 2011 Posts: 1
    I had the same problem. The solution was to erase the app from the iPhone and reinstall it from iTunes. Appears that the upgrade to v 1.5 got corrupted. Hope that helps! Customer support was useless. They told me to clear my cookies and temp files, which does not apply to the iPhone app!

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