Need help. Sirius Customer service has no idea what i'm talking about here.

My Stiletto 2 gave the 'error connect to pc' a couple days ago after 3 months of perfect use. I have the cdrom, and a brand new laptop with windows 7.

When the recovery program install wizard almost finishes, i get a popup Install Wizard error that only says

"DPInst [-214683568]"

It does it whether i install off the cdrom or off the website, and the error is that exact same one. I've deleted everything Sirius off the laptop at least twice and reinstalled everything... except the recovery install, which i've tried about 20 times.

I can get to and run the recovery install, but the install wizard stops and spits an error before it finishes downloading onto the computer.

anybody knows what's happening here?