I have had them bill me incorrectly. Then when I called the other day and wanted to activate a radio that came with the car I purchased I had to jump through my arse to get it done. Plus then they charged all types of fees. You would think being a subscriber since 2000 that you would get some kind of break. Getting customer support is a PIA and if you deviate from their set script.. you best hold on for a good ride.
But.... I can't live without it.