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Thread: subscription problem...

  1. #1
    wcoastjay is offline
    Junior Member
    wcoastjay's Avatar
    Joined: Dec 2007 Posts: 1

    subscription problem...

    back in february, i bought a radio and boombox, and also a year's subscription. well today, the radio stopped working, and had a message that said "subcription updated, press any key to continue", which i did. after i pushed a button, it then said call (888-539-sirius) to subscribe

    im not sure why it happened, or what to do to fix it, but has this happened to anyone else before?

  2. #2
    TSavery is offline
    Head Honcho
    TSavery's Avatar
    Joined: Jun 2007 Posts: 524

    Place a call

    call customer service. It would appear that there is some sort of error.

    Before calling look at you credit card statements to be sure you were charged for 1 year of service and not 6 months.

    If you wee indeed charged for 1 year, simply explain the situation to them. They should be able to handle oiit for you with relative ease
    Tyler Savery
    Satellite Standard Founder

  3. #3
    jvvilly is offline
    Junior Member
    jvvilly's Avatar
    Joined: Nov 2007 Posts: 14
    yeah. to make things speedier, be sure you got all the necessary reference information ready (like what credit card you used to pay for the whole thing, what kind of unit it is, etc.)

  4. #4
    ilovesiriusmusi is offline
    Rumor has it that they are trying to deactivate older radios that are still working. If you have an active subscription your supposedly not supposed to have this problem. Keep us posted!

  5. Ad Fairy Senior Member

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