Originally Posted by
Newman
#1) If you dispute the charges, Sirius cannot go back and file a report with the credit bureaus. (And from my recollection, XM never asks for a social security number, which is mandatory for a credit bureau report anyways).
#2) Record EVERYTHING when dealing with telemarketers. At a minimum, write down a name, extension number, time, and date. I personally like to record everything on either tape or on a digital recorder and transfer it to my computer.
I did not mean that reversing the charges with you credit card was a "defense" for what they are doing. I just said it is an option if it happens, that way you are not out any money. As far as the complaints go, remember that this is a company with over 7 million subscribing customers. In customer service, if you have a 99% satisfaction rating, that is pretty damn good. In order for them to have that 1% disapproval, you would have to post over 70,000 complaints.
Like I said, is there an issue? Sure. I never doubted that. Is it a business killer? Certainly not. There are always people with bad customer service experiences, and we have all been there unfortunately.