Hi everyone about three months ago i purchased a brand new Stiletto 100. It was working great, and then all of the sudden i could not get satelite radio to play. I could only get it to play out of the library. I called Sirius and they tried sending a new signal, tried using the USB plug and nothing worked. Finally Sirius product support told me they would send me a NEW unit since it is covered by a 12 month warranty. Today the "new" unit arrived and i opened it up to find that the dial has scratches on it and the back has some small dents on it like it was dropped. I am extremely mad about this tonight i called Sirius and talked to a supervisor and she told me that they can send reconditioned units even though i was promised a new one? I think this is very poor considering that i spent almost $300.00 dollars for the unit, and $400.00 for the lifetime membership. The supervisor told me that it is very rare for the warehouse to get new units? So this 12 month warranty means that you will most likely get someone elses problem unit. At this point i am VERY disappointed at Sirius and looking for options. Thank you.