A bit more clarity.....
Promotional sub drop offs are never reflected in churn. This is the metric I call fully loaded churn.
Fully loaded churn has always been higher that self pay churn. The company reports self pay churn. This metric went up in the quarter, as did the fully loaded churn.
In the past, the company did not seperate these out, but the diff. in the ranges is not that far out of whack with where things have traditionally been.
There was a certain amount of accuracy in what was said, but using the term "parking lot" was a poor choice, as parking lot subs are churn proof and deactivation-proof.
The reason the company offered up the additional detail was to fram the sub losses in the best possible light. Most companies would have done the same.
Fully loaded churn has traditionally been abouy .8 to 1 point above self paying curn. It is still in that range today. The miss was in fewer OEM subs filling the bucket. That is the story....not the fact that the fully loaded churn was still about the same as it always has been.