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Thread: Question about premium online...

  1. #1
    paulpop72 is offline
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    Joined: Feb 2009 Posts: 19

    Question about premium online...

    I'm an XM subscriber and really have had it with this company. I'll have to save that for another post.

    But how do I even know I am getting this premium online radio that I am paying for?

    Thanks!

  2. #2
    Brandon Matthews is offline
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    Joined: Aug 2008 Location: Northeast Posts: 721
    when premium, the premium button on sirius is highlighted orange.

    also, you can check your account settings and it will show up on your plan.

  3. #3
    paulpop72 is offline
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    Thanks for reply. What about for XM?

  4. #4
    Brandon Matthews is offline
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    I'm not sure about XM, but tanks for making me do some research.

    I had signed up for the premium, and you made me want to know the answer. I called Sirius. Turned out I did not have the premium. Not through any fault of theirs but of my own.

    All of my info was stored on my computer, and each time I logged in it was under the old log in. I was only getting the standard. I had to clear out my internet files / cookies/etc to get it to work.

    Does your player have 2 buttons. One standard and one premium?

  5. #5
    paulpop72 is offline
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    Wink

    Hey Brandon,

    Glad you may have finally received your premium. I say "may have" because I just can't trust Sirius XM customer service anymore. I have called 5 times due to a billing nightmare and in the end I may just have to cancel due to their incompetence. Nothing's been solved!

    As for the Premium online...it appears I am one of the many who were misled. I locked-in thinking I would not have to pay for XMRO...instead I am reading from many that I will only receive Basic online listening. It appears even though I signed on for a lifetime sub...I'll have to pay the $2.99/month extra if I want premium.

    I hear there is supposedly a phone # you could call and get a US-based CSR. However, I called 20 minutes ago and got someone in Asia...go figure!!!!

    If anyone can confirm as perhaps the US csr's only can be reached M-F. The # I saw on the XM411 forums is 866-535-6996. Has anyone spoken to a REAL Tom, Mary or Bruce at this #??? lol

  6. #6
    Brandon Matthews is offline
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    Quote Originally Posted by paulpop72 View Post
    Hey Brandon,

    Glad you may have finally received your premium. I say "may have" because I just can't trust Sirius XM customer service anymore. I have called 5 times due to a billing nightmare and in the end I may just have to cancel due to their incompetence. Nothing's been solved!

    As for the Premium online...it appears I am one of the many who were misled. I locked-in thinking I would not have to pay for XMRO...instead I am reading from many that I will only receive Basic online listening. It appears even though I signed on for a lifetime sub...I'll have to pay the $2.99/month extra if I want premium.

    I hear there is supposedly a phone # you could call and get a US-based CSR. However, I called 20 minutes ago and got someone in Asia...go figure!!!!

    If anyone can confirm as perhaps the US csr's only can be reached M-F. The # I saw on the XM411 forums is 866-535-6996. Has anyone spoken to a REAL Tom, Mary or Bruce at this #??? lol
    Ironically, I did reach the xm line by mistake. Sirius number is 888 539 sirius

    I dialed 866 539 sirius and reached an xm hotline and got this number:

    1-800-967-2346

  7. #7
    paulpop72 is offline
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    But no U.S. reps, correct?

  8. #8
    Brandon Matthews is offline
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    call the number. my reps were US

  9. #9
    paulpop72 is offline
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    There is a GOD!!! Thanks, man!

  10. Ad Fairy Senior Member

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