We appreciate the time you have taken to contact us regarding our recent
programming changes. We're here to assist you!
J***, in our effort to deliver the best coast-to-coast music and
entertainment for your car and home, we have to enhance our music and
entertainment lineup from time to time. This round of changes is a
direct result of feedback from listeners like you. And it’s just the
latest way we’re making sure that SIRIUS remains the premier satellite
While Kids Stuff has been replaced, it's replacement, Kids Place Live is
part playhouse, part songfest, and all fun. Boombox was also retired
from our programming, however, fans can tune into an all new weekly show
featuring break beats and electro rock on Alt Nation Ch. 21. We regret
any dissatisfaction you are having with the programming on this channel.
Please know that you have a voice at SIRIUS and your comments will not
go unnoticed. We have forwarded your email to the appropriate
programming department for further review.
In the meantime, we suggest requesting songs and/or emailing your
favorite DJs. Please follow the steps below to do so.
- Visit http://www.sirius.com/kidsplacelive
- Click "Request a Song" or "Send Us Email"
We also suggest making a request by phone at:
We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 7 days a week at:
As well as by email at:
And you can always manage your account 24/7 by visiting our website at:
SIRIUS Customer Care
Did you know that SIRIUS has great money-saving billing options? You
can get 1-14 months free depending on the option you choose. Call us at
888-539-SIRIUS (7474) and we’ll help you choose the plan that’s right
SIRIUS Satellite Radio, The Best Radio on Radio
Original Message Follows:
Dear Customer Service,
I have had nothing but fantastic results any time I had issues with my
Sirius service. However, I'm extremely disappointed in your latest
channel change. Two of my favorite channels have been unfortunately
reformatted, channels 39 and 116.
In today's economy I have learned to do without additional luxuries but
I have kept my two Sirius receivers. During the morning and afternoon
drives I typically listen to Kids Stuff 116. It's a running request with
my 4 year old even during the weekend with "Hey Dad, I wanna listen to
Sirius 116 Kids Stuff!" (he's grown up on your station ID). But
yesterday when I picked him up from school I was very disappointed when
Kids Stuff was replaced with Kids Place Live. Laurie Berkner, Dan Zanes,
and Imagination Movers were gone! Instead I actually had to check the
station ID to see if I was on the right channel because it sounded
EXACTLY like Radio Disney 115!! Needless to say, we weren't happy.
Then this morning, around 7:20 Central Time, we heard Crazy Frog (which
my son LOVES) and then DJ for the rest of my drive. What happened to the
music? I am not pleased with this change. Kids Stuff is music not talk.
I understand Kids Place Live is for an older age child and pre-school
music is aired during the late morning/early afternoon time but that
doesn't help us working parents whose children grew up listening to
pre-school music during the drive time.
Why does it have to be either/or? I thought the merger was supposed to
be a GOOD thing by increasing the available music, not stripping away
our current channels? If I could make a suggestion, keep Kids Place Live
but bring back Kids Stuff on a different channel. There seems to be a
few open channels in the Family Tier and surely there's room for both.
Boombox channel 39 - Why do we need another pop station? Where are the
electro-beats and remixes going to be played now? Alt Nation channel 21
is NOT going to be able to fit Boombox's music. Again, don't do away out
right, please give us options.
I'm willing to give the new Kids Place Live format a chance. After
calling and speaking to a wonderfully friendly CSR at your call center I
understand Sirius has be deluged with calls about the new line-up. The
CSR suggested I write an email expressing my concern in this matter.
I have been a loyal Sirius subscriber for nearly 3 years. I heartily
recommend your radios to all of my friends, who in turn have become
subscribers themselves. However, I am seriously not pleased with Kids
Place Live and considering canceling my subscriptions to your services
and heading to cd's and ipods. Local terrestrial radio has no
programming for pre-school children, and now, neither does Sirius. I've
had favorite channels deleted before (Discovery Channel 119) and
favorite afternoon programs nearly canceled (Bubba The Love Sponge,
Howard 101). I would like for another channel to have Kids Stuff loaded
back in the line-up. I will give Kids Place Live another chance but it
needs to be less talk and more music, it is nearly as bad as
Please, please, please, bring another channel online with Kids Stuff and
Thank you for your consideration in this matter,