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From Grace Digital's FaceBook page today:

I tried mine (an Innovator-X) this afternoon and it didn't work either. The woman from customer service (Linda) I've been dealing with said she'd be on vacation until the 15th. Wonder if she'll...

I'm in the same boat as you. All I got out of Grace was "the engineers have been made aware of the issue". I suspect that they messed up the routine that signs you into .com or .ca based on your...