Which is why people should call until they get a rep willing to work with them. I'm not ragging on SiriusXM, this holds true for any company offering a service.
Because you are leaving or because SiriusXM is dropping their retention department?
Well, just because they hang up & call back to someone else, doesn't mean the previous person they JUST spoke with isn't going to not leave notes on their account. It's a must to notate any account you touch.
And I'm specifically leaving myself. I don't think they're are any plans on ridding the retention department.