Lifetime service not being honored!
Wow! Purchased the lifetime XM service on my GM Yukon XL in 2002. Has worked perfectly and have loved it for 12 years. Last month it was turned off. I called customer service, in India, and they told me that I had to produce the contract 12 years later or a copy of the invoice. Are you kidding me? They even said that they have never offered lifetime service. How could they not see that I've had the service since 2002 therefore it must be lifetime. I have two other vehicles with yearly service that I loyally pay every year. My wife just informed me that she paid the one year fee on my lifetime service car. Yes, same car, never stolen, always owned by me.
This is a total Ripoff! Can someone give me some U.S. based phone numbers to start calling?