As fans/investors, how do we help make that happen? Between the bad press and BBB crap they have been hit with, its not like they don't know, they simply choose to continue to ignore it. We need to somehow let them know its not OK. It saddens me because I believe with the right pricing, tech, and customer service, this company would have easily have double the number of subscribers it has now. The outstanding growth (and why that growth happened) of Apple, Amazon, and Netflix should not be overlooked.