Re: Sirius problems with Sirius
Ya, that breakdown is all fine and good, except that you ignored about half of what I had to say... I and many others have been SPECIFICALLY TOLD (myself by TWO DIFFERENT rep's) to call a specific number to cancel...
That SAME EXACT number has been listed here and other sites, as well... And again, has been reported by MULTIPLE parties spanning SEVERAL YEARS!
This number is ALWAYS busy... What a coinkydink!
Moreover, you completely ignored the SECOND link I posted: http://www.steveouting.com/this-sirius-ly-sucks.html
Below are just three of the several posts on THAT site about Sirius and the way they handle their business. The third guy actually wants to bring a class-action lawsuit against the company.
I have NO IDEA if that's even a viable or realistic, but it does speak to the extreme frustration Sirius has caused MANY of their customers.
7. Eric Stauffer - September 25, 2007
I have tried to call the number the “Customer Care Specialist” told me to call to answer. I have dialed at least 30 times, each time it is busy. My solution was to change the credit card number on file to an older expired card. My guess is that they will get ahold of me when the payment doesnt go through. Wish me luck…
8. Mitch Walsh - October 4, 2007
Man these guys suck.. sirius has charged my credit card for the past five months without authorization. and managed to get my new card #from my bank dispite canceling three times. Sirius SUCKS!
9. Dylan Turnbull - October 6, 2007
I hate Sirius as well, and from what I have read the fact that they have been billing us without authorization could constitute fraud. I would like to investigate the option of a class action lawsuit. If anyone is interested could you please email me at firstname.lastname@example.org.
By the way, this has NOTHING to do with Sirius vs. XM... Hopefully, they will be one and the same before long anyway. Moreover, while I have never experienced it for myself, apparently their are nightmares when you try to cancel a subscription with them, as well...
That should not be accepted as a legit excuse for the problems myself and many others have had with Sirius, however. I mean, if XM wanted to jump off a bridge, does that make it OK for Sirius to do it??? Ridiculous.