More Cancellation problems
My experience with Serius-XM is a masterpiece of taking a loyal customer and alienating him into an arch enemy of all things XM. I intentionally had subscribed to XM using cash, no credit card to avoid any “automatic renewal” and has subscribed for SEVEN years, and enjoyed the service. Then it was time to move on, and had all gone well I might easily have re-upped in a year or two. But no. HECK no. I figured when the 2 year chunk of time I had last paid for lapsed, they would solicit my renewal, when they didn’t get it, cancel my service, end of story. Hah!. They started calling me incessantly and each time I would tell them “no thanks, I am no longer interested”. They would tell me “you have to cancel in writing”, I would say,” no, I didn’t order anything, I am telling you now.” They never stopped. Then I started getting bills adding “late charges”. The implication of course is now I was obligated to pay for something I had not ordered and If I didn’t they would send me to collections and mess with my credit rating. When I finally got mad and started calling “customer service” I entered the labyrinth of Hell. They would pass me around saying they would cancel my “(not ordered) service but I would still owe for a few months from before. One “representative” even had the gall to say “let me tell you how it works…if you read the fine print, any subscription obligated you to automatic renewal NO MATTER WHAT. That’s the way it is.” (His exact words.) I replied “let ME tell you how it works”. A struggling company jerks around a previous loyal customer, you get into a legal battle, you make enemies, you go out of business.” I finally was referred to “Internal Collections”, who got it that I wasn’t going away, that I WOULD fight them, through court if necessary, and agreed that I had a “zero balance now”. I got a bunch of confirmation numbers , but I am not sure it is over. One thing that IS over is any support or recommendation of any kind for a service that I had previously enjoyed. What a business model!