My player keeps saying "ready." I have tried everything.

Can anyone help me? My online player keeps saying "ready," and nothing plays. I have 2 accounts and both do the same thing. Even after an hour and a half, the player asks if I am still listening. There is a section on the help page dedicated to this. I have tried everything the help section says on the sirius website with no resolution. After sending an email to customer service I would get an email back saying they are going to help, but when I give them my info, I do not get a response back. I have tried deleting the cookies, temp internet files, passwords, and switching from downloading internet files to automatic to never like the help page says. I have Vista on a newer HP laptop. If anyone has any advice for me, please help. I am overseas and would like to listen to sirius. Thanks

Get a Mac.

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Originally Posted by marcel476

Can anyone help me? My online player keeps saying "ready," and nothing plays. I have 2 accounts and both do the same thing. Even after an hour and a half, the player asks if I am still listening. There is a section on the help page dedicated to this. I have tried everything the help section says on the sirius website with no resolution. After sending an email to customer service I would get an email back saying they are going to help, but when I give them my info, I do not get a response back. I have tried deleting the cookies, temp internet files, passwords, and switching from downloading internet files to automatic to never like the help page says. I have Vista on a newer HP laptop. If anyone has any advice for me, please help. I am overseas and would like to listen to sirius. Thanks

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Sounds like you need the latest version of WMP-11 or whatever Browser-plugin you use for FireFox, Seamonkey, Opera or whatever, also if your using a high-speed internet -connection
the 128k stream should work for you, if your trying to use Dailup, then use the 32k stream instead, maybe cause your in whatever country, might be the problem, if your internet-connection isn't stable, then you got problems

I have tried the newest version of WMP. The player doesn't seem to work with Firefox either. The player worked til a couple months ago. The internet stream worked ok, sometimes it would have to keep rebuffering. I have tried other peoples computers here and I can use their computers just fine. Yeah, I should have gotten a mac.

Quote:

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Originally Posted by marcel476

I have tried the newest version of WMP. The player doesn't seem to work with Firefox either. The player worked til a couple months ago. The internet stream worked ok, sometimes it would have to keep rebuffering. I have tried other peoples computers here and I can use their computers just fine. Yeah, I should have gotten a mac.

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Sounds like u might have some malware or maybe even a virus on your PC, if it worked before, and now it won't anymore.............do a clean install of Vista
and start all over again, and backup all your stuff that you want to keep
GOOD LUCK

I ran the McAfee virus protector on it a few times. The player tries to open a few times and then it looks like it gives up and says "ready". The problem was resolved once already when I went into the internet options, then settings page and increased the disk space to use for temp internet files. It worked for about 5 months then went back to "ready". I am trying to do the same thing again, but this time it does not seem to work. This happens with both accounts. There is something wrong with my computer. I just wish I was a little more tech savvy to diagnose it. I have 2 accounts back home with 2 online accounts and I can not listen. Thanks for your suggestions guys.

This is directly from the sirius website help section. I have contacted them a couple of times. They reply and ask a couple of questions, then quit emailing. I have tried doing exactly what they describe, but the issue contiues.
17. Why does the player say it’s “ready” when I click on a channel, but no music is playing?

Part of our security system for the player uses a system of digital keys. These keys are valid for only a short period of time. In order to ensure that your browser doesn’t keep and try to use old and invalid keys, you must set your browser to cache pages either automatically or to never cache them at all.

To do this in Internet Explorer, go to your browser's "Tools" menu, click on "Internet Options," then "Settings," then select "Never" or "Automatically," click "Apply" and then "Okay." This should resolve the problem.

For Netscape on Windows, go to your browser’s "Edit" menu, choose "Preferences," select "Advanced," then select "Cache." Under "Compare the page in the cache to the page on the network" select "Every time I view the page" for best results


Thanks for your help and suggestions so far guys. I appreciate it. Hopefully I can get this thing working again. At this point I am almost ready to buy another laptop.

I had the same problem 1 or 2 years ago, found this solution on the old Sirius Backstage

Let me know if it works

1. Open command prompt START > RUN, type CMD and press ENTER
2. type the following command and press ENTER
regsvr32 wmnetmgr.dll
3. You should see message stating registration was successful.
4. Stream Sirius...

Thanks for the help. I did what you said and even looked it up online. It seems Zune users can encounter the same issue. It said registration was successful, but the sirius player still went back to saying "ready". If you have any more suggestions, I will try anything. It's getting pretty frustrating. If you can get my player running again, I will gladly paypal you $50. I am getting really desperate. Thanks again.

Quote:

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Originally Posted by marcel476

Thanks for the help. I did what you said and even looked it up online. It seems Zune users can encounter the same issue. It said registration was successful, but the sirius player still went back to saying "ready". If you have any more suggestions, I will try anything. It's getting pretty frustrating. If you can get my player running again, I will gladly paypal you $50. I am getting really desperate. Thanks again.

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Here are more things you can try, make sure all of your IE and FireFox media-player plug-ins work, you might want to un-install them, and re-install them, AGAIN to see if that helps, also have you deleted your browser cookies? sometimes that will help?

Internet Explorer 7.x

Exit Internet Explorer 7, and then exit any instances of Windows Explorer
Click Start, click Run, type inetcpl.cpl, and then press ENTER
On the General tab, click Delete under Browsing History in the Internet Properties dialog box
In the Delete Browsing History dialog box, click Delete Cookies
In the Delete Cookies dialog box, click Yes.
Internet Explorer (all other versions)

Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used.

The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called 'cookies'.

Mozilla-netscape-FF

Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.

Here's another thing to try: go to WMP and Look under [Tools] [Options] and the [Network] tab. Under protocols for the MMS URLs uncheck RTSP/UDP and RTSP/TCP and leave, "Allow the player to receive multicast streams" (if this doesn't work, you can always put it back to the way it was) ,also, make sure WMP is up to date, and when was the last time you updated your PC with windows update?

Here's the fix.

I had the same problem you're having Marcel. I tried to rename the Windows Media folder, I tried to delete cookies in IE, I tried all the Sirius FAQ's, I spent hours on the phone with Sirius tech support, I went to every forum.

I am running Windows Vista Business, IE7, WMP 11, Latest version of Adobe Flash.

With "Enabled Protected Mode" selected Sirius not play within IE. You must remove this security setting. I've found the best way to do this is to add Sirius to your trusted sites. This way other non-trusted general web sites will be subjected to the Microsoft recommended Protected Mode.

Here's how I fixed the problem:
1. Navigate to the Sirius player website (http://www.sirius.com/sirius/servlet...layer?stream=&).
2. Login
3. Click a station.
4. Your player will say Ready.
5. Go to the IE Tools Menu.
6. Choose Internet Options.
7. Click the Security tab.
8. Click the Trusted Sites icon.
9. Click the Sites button.
10. Uncheck the "require server verification (https://)” checkbox at the bottom of the dialogue.
11. Add http://www.sirius.com (this should auto fill) to your trusted sites.
12. Click Close.
13. With the Trusted Sites icon still highlighted uncheck the "Enabled Protected Mode" checkbox under the Security Level setting area. My Trusted Site security is set to “Medium.” This is default.
14. Click Apply.
15. Click OK.
16. Restart IE.

You should be good to go.

I am actually listening as I type this!! Bababoey, thank you so much!! Finally, after almost 4 months I am able to listen again. I just want to thank everyone for their help. What a pain in the ass and absolutely no help from Sirius customer service. Everyone, Thanks again.

Marcel.

I'm very glad it worked for you. It's ridiculous that Sirius wasn't aware of this fix.

Hopefully Sirius Customer Service / Tech Support picks up on this thread. They either need to allow the stream to be compatible with Protected Mode or they should advise customers to make Sirius an IE Trusted Site.

Bababoey,

I can not thank you or agree with you enough. I spent so much time emailing customer service and calling them was pointless. Customer service just reads off of the FAQ's sheet and has no real training or expertise on troubleshooting. It is amazing their product can do this and Sirius really does not acknowledge it. Thanks again.

Marcel

ok im having the same problems with the player. I have ie8 and wm11. Any ideas here. I dont have enabled protected mode as an option.

I'm not sure exactly how to fix it. I did exactly what Bababoey described and it worked. I know how frustrating it can be and I feel for you. Customer service is a complete dead end. Good luck.

Hi,

I have an HP DV5, with Windows Home Premium, 64 bit. My issue started with IE 7, then I started using AVANT browser to listen, but now the same issue happened to Avant now. So now, both of my browsers are unable to get past the "READY" stage in the Sirius player. Do I need to order restore disks and restore my entire system, or is there a workaround other than Bababoeys, because that didnt change anything... The player works great on my desktop for some reason. The player displays "Connecting to Media" (does this twice), then goes to "READY" and just sits there.

Ive read a lot of forums, but have not had any luck. Ive read that Vista will not allow you to re-install Windows Media Player, which many threads suspected of having been corrupted.

Some threads suggested creating a new "user" or "profile" for the laptop...maybe someone could verify this? explain how?

So frustrating.

THanks - Dave

Can anyone help? Is there another fix?

Ok, After disrupting my marriage due to extreme frustration, I have lucked out, this after searching for hours on end on a bazzilion threads and trying everything under the sun.

For me, the fix was as a few others have advised here and there within the various forums I found.

To rename the Player networking information folder:

1. Close Windows Media Player completely.

2. Click Start, then select Run.

3. In the Run dialog box, type the following (exactly as shown):

%UserProfile%\Local Settings\Application Data\Microsoft\Windows Media

This step opens the following folder on your computer:

SystemDrive:\Documents and Settings\UserProfileName\Local Settings\Application Data\Microsoft\Windows Media

4. In this folder, rename the folder 10.0 to 10.0.bak (for me it was 11.0)

5. Start the Player and try to stream the content again.

I restarted the player and presto!

Thanks everyone. Hope it works for someone else out there...

Quote:

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Originally Posted by Chris3mes1

I had the same problem 1 or 2 years ago, found this solution on the old Sirius Backstage

Let me know if it works

1. Open command prompt START > RUN, type CMD and press ENTER
2. type the following command and press ENTER
regsvr32 wmnetmgr.dll
3. You should see message stating registration was successful.
4. Stream Sirius...

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Thank you so much! This worked. I have tried so many things to get this working and this was the only solution that was successful.

Quote:

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Originally Posted by Chris3mes1

I had the same problem 1 or 2 years ago, found this solution on the old Sirius Backstage

Let me know if it works

1. Open command prompt START > RUN, type CMD and press ENTER
2. type the following command and press ENTER
regsvr32 wmnetmgr.dll
3. You should see message stating registration was successful.
4. Stream Sirius...

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THANK YOU! you've solved my problem..i was just about to give up all hope