I got my lifetime in December of 2008 and I have Internet with it. However, I have to pay $3.50 a month for smartphone. I'm curious if anyone who purchased in 2008 has been able to get smartphone access included in the lifetime plan
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I got my lifetime in December of 2008 and I have Internet with it. However, I have to pay $3.50 a month for smartphone. I'm curious if anyone who purchased in 2008 has been able to get smartphone access included in the lifetime plan
Not that I've heard of but, I am sure someone will come forward if they have.
I also have lifetime subscription. Until February it included online streaming. I emailed and they said all lifetime customers would have streaming reactivated so now it's working again. If you ever had it working and included they may grandfather you in. Certainly worth a try.
http://www.ipetitions.com/petition/s...ternet-on-its/
Quote:
Originally Posted by Warren914
Lifetime Plans with free internet have never worked on OUR mobile apps.
Several companies used to make mobile apps that you could use your LTP SIR with, but our app has never allowed lifetime plan free internet access.
If you believe it was, you must have been an anomaly.
As for a petition... Please. The free internet was based on the service that we had available at that time. Our app had not been developed until 2011. If you buy a 2005 F-150, and the 2008 F-150 comes out with one touch up/down windows, should they have to put that software upgrade into your 2005 model?
I dont really care to argue but, that is a bad analogy.Quote:
Originally Posted by Just Jenny
SiriusXM customers pay to listen to content, how they listen should not matter. No one is saying the Sportster 4 should be able to do what the new Sportster 5 can do, they just want to listen to the content they paid for.
Charles, I'm sorry, but that is a perfect analogy. The infrastructure that was in place to service the free internet was miniscule compared to what the product has evolved into today and going forward as it continues to develop and mature.Quote:
Originally Posted by SiriusBuzz
You say you are paying for content - when the decision to add free internet to LTP's was made it was based upon how much exposure to usage the company would likely experience (in turn how much we would need to serve up) based on our service at that time. If we develop a new feature that would allow the usage to be exponentially increased at a later date we can't possibly just give that new layer or level of access away under a fee structure which we sold under a previous level of service commitment.
I'm sorry you don't recognize the analogy as it is. By asking for a service that you purchased to work only from a computer to now also work on your mobile devices you are asking for the SP4 to have the features of the SP5.
I'm sorry you feel that way -- our definition of "perfect" seems to differ. Your analogy about a new 2008 vehicle having new features a 2005 model does not is much more likened to someone saying a Sportster 4 should be able to do what the new Sportster 5 can do.Quote:
Originally Posted by Just Jenny
So what? Should the people who paid for lifetime subscriptions not expected their service to grow and evolve? There is more content now than there was when people purchased lifetime subs ages ago and SiriusXM did not charge more for those.Quote:
Originally Posted by Just Jenny
The whole idea about a lifetime subscription is to give early adopters a deals/perks while scrounging up as much money as possible early on in the growth period. Now it sounds as thought SiriusXM doesn't want to want to honor the spirit of the lifetime sub, even though they got their much needed cash injection from those early adopters. Its unfortunate.Quote:
Originally Posted by Just Jenny
I understand it, the problem is, it's not a great analogy.Quote:
Originally Posted by Just Jenny
Again, no. In one example you're talking about a service being used in two places, in your other example you're talking about a hardware upgrade -- two very different things.Quote:
Originally Posted by Just Jenny
You understand why subscribers don't care about the reason, right? Personally, I understand that SiriusXM now offers something that costs the company and they don't want to eat that cost but, at the same time, you should understand the spirit of a lifetime subscription and why subscribers expect it.
It costs money to produce the app, therefore it's a paid service, it's that simple.
It costs 10000x more to send new satellites into space to broadcast to radios yet they don't charge lifetime subscribers for that. The cost of the app is minimal in comparison to the rest of their infrastructure.Quote:
Originally Posted by joeepistonee
That's exactly why you pay for the service. SiriusXM put the satellites into orbit & are now getting back what they spent. The LTP's had free internet radio BEFORE the app was even made, that's what the initial terms were. It more than likely didn't say; " if there are developments such as an app for a mobile device, you will be able to listen to that whenever it is finished."Quote:
Originally Posted by SiriusBuzz
Lifetimers didn't pay to be able to use the app, because it didn't exist. Therefore, if they want it, they pay for it.
They have continued to send new satellites into space yet, they are not charging more. There is another one set to go up this year, yet lifetime subs will still be able to listen after it is launched. See the problem?Quote:
Originally Posted by joeepistonee
The satellites which were in the sky when Lifetimers signed up will be or have been retired so, by your logic, those Lifetimers should no longer be able to listen because the technology providing the service when they signed up is no longer being used.
Using your words -- Lifetimers didn't pay to be able to use the [app] new satellites, because [it] they didn't exist. Therefore, if they want [it] them, they pay for [it] them.
Again, I dont want to argue the technicality, my issue is with the spirit of the deal -- the whole idea behind a lifetime subscription is to give early adopters a deals/perks while scrounging up as much money as possible early on in the growth period. Now it sounds as thought SiriusXM doesn't want to want to honor the spirit of the lifetime sub, even though they got their much needed cash injection from those early adopters. Its unfortunate.
Price increases have absolutely nothing to do with new satellites being launched, I'm sure of it...
The satellite is what provides the service, which is obviously used & needed to receive the service. Never did Lifetimers have the app available when they signed up for service, so why should they get it for free now when EVERYONE has to pay for it?
Rules change, and people need to get over it. You're never going to get the access of the app unless you pay for it. End of story.
But you originally said "It costs money to produce the app, therefore it's a paid service, it's that simple."Quote:
Originally Posted by joeepistonee
If that is your point, why doesn't it apply to the MUCH more expensive satellites?
The cost of the app is MINIMAL and the company could have easily passed on this perk to lifetimers but, they didn't. Sad.
Because they took a HUGE risk and paid an upfront premium to the company when the company needed it the most.Quote:
Originally Posted by joeepistonee
We know. It doesnt mean that it doesn't suck and it wasn't a shitty move by the company. Now instead of happy lifetime ambassadors spreading the good word about the service you have unsatisfied customers less likely to sing the company praise.Quote:
Originally Posted by joeepistonee
Its called bad business.
It's actually called, "Life Goes On."
Call it what you will -- personally I think SiriusXM is in desperate need of better customer satisfaction rates and good PR.
OP - you can get the $3.50 deal for internet radio to use on your smartphone. Your lifetime sub includes a free internet listening account, which can only be used on a computer.
If you want to convert that to the lower rate $3.50 internet premium plan, it will cannibalize your free listening account.
If it's worth losing it forever, call up SiriusXM and tell them your account page says you can add internet listening for a lower rate ($3.50). They will convert your account, killing your free lifetime internet computer login and you will only pay $3.50 for the new premium internet service.
I have two lifetimes and cannibalized one. We still have one free internet login (PC only) and one lower priced that we use on our smartphones. Was worth it to me in the end to give up one of them.