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Lifetime Subscription & Internet Radio Issue
I'm furious with Sirius. I've attached the email I received from them. Yes, the language doesn't specifically say that they are upgrading to the 128K stream, but I tell you after numerous calls (I've talked to 14 customer service, and I use that term lightly, representatives) that thats what *should* be happening.
Based on the email, I upgraded to a Sirius lifetime subscription with the understanding that I would no longer have to pay for the "CD quality" Internet stream. The person I talked to at Sirius when I upgraded the subscription even told me to call and 'cancel my premium Internet service' prior to March 11th, which I did. But I have had nothing but problems with Internet Radio since I upgraded to the lifetime subscription.
What was offered, and what I subscribed to was a lifetime subscription for my radio, and the 128K Internet stream for no additional $.
The latest I've been told, by the last 4 people there I've talked to at Sirius, is that this *apparently* will be resolved on April 28th.
I upgraded to Lifetime partly because I felt like it would help the company get through the merger and help prevent bankruptcy. But the way they have handled this is utterly irresponsible. The service they provide is entertainment - there is nothing entertaining to have to call and argue with every single customer service agent I've had the pleasure of speaking to.
Their silence on this, when it is clear they've dropped the ball, is unforgivable.
Am I the only one who has this issue?
Not exactly on point but similar problem with lifetime & service
This morning I tried and upgrade my lifetime subscription to the best of XM. I was told the transaction was complete only to find out on my own that the transaction was not processed. No new channels. I called Sirius and they told me after holding for 25 minutes that they are having technical problems with the lifetime accounts and for me to call back in 3 to 5 business days and try doing the transaction again!
So much for 4th of July baseball games at the BBQ.
Anyways, she gave me a case ID #. I asked why I should give a ___ about the case ID# if I have to call back and do the transaction over again.
Nice to see Sirius service has not improved much since the old days.
Is this common? I have not had any problems or interaction that is with Sirius for a long time probably way back to the old S50 technical problems and we all know how frustrating that was.