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I was getting logged out when I changed channels and then music would not reload for while. Calls to Sirius did not help. Today I downloaded latest Adobe flash version and that has fixed the problem. Sirius people should have known this would work- but all they said that probelm was known to them and they would fix it.....
I'm not sure it was upgrading flash that solved your problem, it was more likely restarting your browser. I am still intermittently running into this issue an my flash is up to date.
Alas it did NOT solve the problem- it is back again today. So frustrating to get logged out when I change channels.
Why do I get a "YOU NEED FLASH PLAYER" message flashing for a second when I start to login to player? Is this meaningful?
Yeah, it is frustrating. Their internet player is forever buggy.
No idea. Have you tried using a different browser? I run the player in google chrome now and do my typical daily work in firefox and this has been working well for me.Quote:
Originally Posted by tscheel
Using IE 9. Hate to think browser makes a difference. I have not downloaded Chrome, but will think on it. Sirius customer help said this is a known problem- I think I called about a month ago to complain.
At work, I use IE8 an windows XP, and I dont have this problem. Have Windows 7 at home. Any more thoughts?
Like I said, my thought is to run the player in chrome and do all of my surfing in another browser. That is the least buggy way I have experienced and I listen for 6+ hours per day. This way sirius xm doesnt effect what I am doing in the event of a crash.
Downloaded Chrome and now the player is even worse-instead of invalid session message, getting unknown server error message after 30 minutes on one channel/
I would love to know if anyone resolves this issue, as it's been occurring for me ever since they debuted their new online player a month or two ago. It's at the point where when I open my browser fresh, sign into the web player, and I click on a channel and the whole player freezes. I then have to wait around 45-60 seconds before it unfreezes, at which point I have to choose another channel to play. Then it switches to that channel and nothing plays. Finally, I switch a 3rd time to another channel and it starts playing. This happens every single time on multiple web browsers and on multiple computers on completely different networks. I gave all of this information to SiriusXM support, but so far they're treating it as an isolated incident. Also, after listening for about 30 minutes or so, the stream just stops working. It's not because I didn't click on the "Are you still listening?" button, as that doesn't come up that quickly. Then I need to select another station again, to which it freezes, and I have to switch two more times before the stream picks up. It's a shame that they've had so many issues with the new online player, as I've been a subscriber for several years and love the service. I even remember calling their tech support when the new player came out because there was no way to pause the live stream, and then a few days later they finally included a Play/Pause button. The thought of canceling has been going through my mind as of late, but after reading all of the horror stories of people continuing to be billed and sent to collections, I'm afraid to. Long story short, I guess I just want to see if anyone has had any success with rectifying the online player issues.
Hey all. first post. Having trouble listening online....on 2 windows computers I will log in as normal but after about 5 minutes (sometimes more or less) the sound cuts out.....sometimes it comes back in a minute but usually doesnt ever come back until i change the channel. This only happens on windows computers, tried on a mac and it worked great. Tried firefox, chrome, updating flash player....same results. tech support was negative help. anyone have any ideas?
The only thing I can think of network latency. Have you tried running the player through a different network connection? I have drop outs even now and then online but, it is always when my internet connection is spotty, otherwise it works fine in all browsers (although, I prefer Chrome).
Yeah tried 2 different connections. One of them being a company internet connection. Still same stuff...the sound doesnt just cut out....it goes away forever until i change the channel. This is insanity! Never did this before and I have had sirius for 2+ years
When you say 2 different connections, were they at 2 different locations? Or are you accessing a VPN from the same location?
I don't know what it is but, there is something specific about your computer that is causing this issue. Maybe something like an AV program interupting the connection? Some other program that runs periodically?
You have tried other connections but, have you tried other computers? All I can tell you is that I listen for 4-8 hours per day and this rarely happens to me.
I am thinking of subscribing to the online feature, but right it is not looking to good. As I am experiencing very similar problems in that after 5 or so minutes the stream just appears to stop. I have tried to restart the programming but it does not seem to respond. I have iMac machines and used both safari and firefox browsers, both however seem to have the same issues.
Very strange. If it's not your connection it has to be some conflict with a program running in the background. I only say this because I stay connected all day with no issues.
If I use Google Chrome to listen to Internet Radio the stations will play for about 15 seconds then cut out then restart. It's continuous and annoying. So I switched to Safari and the Internet Player works fine. Not sure what the difference is but I found this to be the case at 2 different locations and 2 different internet connections. Both locations running on new iMacs.
Its probably a Chrome on iOS issue or a missing plugin issue because I can run the web player on Chrome running Windows 7 and it works fine (although I haven't tested that in the last week or so (I've been running the app on my iPad exclusively)).